Service Desk Technician

Service Desk Technician | 426884 DETAILS Location : Irving, TX 75063 (onsite 5-days per week) Position Type : Direct-Hire Hourly / Salary : BOE JOB SUMMARY Vaco Technology is currently seeking a Service Desk Technician for a Direct-Hire opportunity located in Irving, TX 75063 (onsite 5-days per week). The Service Desk Technician will provide first-level technical support to internal end-users. The Service Desk Technician will troubleshoot and resolve IT-related issues, manage service requests, and ensure a high level of customer satisfaction. The Service Desk Technician must possess strong technical skills, excellent communication abilities, and a customer-focused approach. Additionally, the Service Desk Technician will support clinical technology, including supporting Epic (EHR) and ensuring devices and systems are functioning properly. Provide Tier I Support to End-Users Email / Phone / In-Person Deskside Support Efficiently Diagnose / Resolve Hardware / Software / Network Issues Manage / Prioritize Service Requests / Incidents Effectively via Ticketing System Document / Track Service Requests / Incidents Ensure Timely Resolution / Follow-Up, etc. Support Setup / Configuration of New Hardware / Software Provide 1-on-1 End-User Issue Resolution Remote Desktop Tools / Phone / In-Person Deskside Support Manage Assigned Tickets Ensure Timely Issue Resolution / Focusing on End-User Needs Create / Maintain Documentation / Knowledgebase Articles IT Systems / Network Diagrams / Workflow Diagrams / Troubleshooting Procedures, etc. Promptly Respond to IT Emergencies System Outages / Minimize Operational Downtime Collaborate with Appropriate Teams for Escalation / Complex Issue Resolution Provide Training / Support to End-Users Support Clinical Technology Troubleshooting / Maintaining Medical Devices / Systems Support Epic (EHR) Troubleshooting / Resolving EHR-Related Issues JOB REQUIREMENTS Service Desk Technician (2 years) Hardware/Software Support / Desktops / Laptops / Printers / Mobile Network Support DNS / DHCP / TCP/IP / File/Print Server / Network Bottlenecks / WAP Windows Support Office / O365 / M365 / Active Directory / Exchange / Windows Server Create / Maintain Documentation IT Systems / Network Diagrams / Workflow Diagrams / Troubleshooting Procedures, etc. PREFERRED (not required) Certifications A / ITIL / MCP, etc. Clinical Technology Support Troubleshooting / Maintaining Medical Devices / Systems EHR (Electronic Health Record) Support Troubleshooting / Resolving Epic-Related Issues