Stellantis
CX Sales and After Sales Intern- Summer 2025
Stellantis, Auburn Hills, Michigan, United States, 48326
INTERNSHIP FORMAT
In-Person:
The format for this internship will be in-person, where the intern will
be required
to work on-site at
either the Stellantis Headquarters and Technology Center in Auburn Hills, Michigan and/or at the Chelsea Proving Grounds in Chelsea, Michigan. Interns may be eligible for housing
assistance
per company policy.
INTERNSHIP OVERVIEW
W
hen
:
The internship program
will run
from May
1
9
-
August
8, 2025
.
Where
:
All internships
are in
the United States.
Even remote work assignments must be completed within the United State
s.
Transportation:
Interns
are responsible for
getting to and from work daily.
Stellantis does not provide transportation
to interns
.
STELLANTIS INTERN
SHIP
PROGRAM HIGHLIGHTS
The Stellantis Intern
ship
Program offers a unique opportunity for highly motivated, innovative, and inspired individuals to work on challenging assignments where contribution, teamwork and communication are vital to the success of the organization. As a leading-edge company, we provide real world challenges and rewarding intern experiences to candidates from a variety of colleges and universities while providing a competitive salary.
Interns will be assigned to a department based on the candidate's background
and
skill set
.
The assignments are project-oriented, meaningful to the department and allow the intern to provide valuable contributions. Interns experience a sense of personal accomplishment and learn about the corporate business culture through work assignments, structured activities, and exclusive intern networking events. Interns that
demonstrate
outstanding qualities may be invited back for a return internship the following summer or may be considered for full-time positions.
Internship Benefits:
Exposure to
cutting-edge
projects and technologies
Collaborative work environment
Mentorship from experienced professionals
Networking opportunities with peers and leaders
Skill development workshops and training sessions
Paid US holidays
Stellantis Employee Advantage Vehicle Discount Program
Eligible interns may be able to
participate
in the
Company Vehicle Employee Lease Program
DEPARTMENT DETAILS
The Customer Experience (CX) Operations Intern is responsible for supporting the CX Operations team as they work with the Sales, After Sales, Network, and Brand teams in the facilitation of CX related programs and initiatives. The CX Operations team is crucial to bridging the gap between corporate strategies and field operations as they support the dealer network. As we accelerate to best in class in 2024 and beyond on the J.D Power SSI/CSI surveys, this role will be an integral part in ensuring we build trust and understanding with field operations and integrate the customer experience in all our initiatives. This role will help implement the CX Field strategy through simple, data driven measures to drive improved customer experience across our commercial team.
Essential Duties/Key Responsibilities
Supporting Brands, Sales, MOPAR, Dealer Network, and the US field force to implement CX processes and programs that consistently produce positive customer outcomes.
Drive CX goals and initiatives that impact the dealer network (Brands Sales, MOPAR, Dealer Network, Legal, Finance, CAN, MEX etc.)
Drive strategy and alignment between regional teams as we implement Stellantis Operating Guidelines with our dealerships.
Lead Communications to field operations as it relates to survey vendor and processes implemented with our Voice of Customer Team.
Coordination of JDP results and updating and alignment of Stellantis Operating Guidelines and Assessments
Assist in establishing a consistent approach to the Network to achieve Top 1 on J.D Power SSI & CSI survey along with best-in-class NPS performance.
Supporting Survey Interference Process and working to improve the process and align with Global standards.
Supporting 3rd Party vendor relationships that intertwine with CX initiatives.
STELLANTIS DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP (e.g., H-1B, TN, STEM OPT, F-1, etc.) FOR THIS ROLE. IF
YOU WILL
REQUIRE SPONSORSHIP NOW OR IN THE FUTURE IN ORDER TO WORK IN THIS POSITION, PLEASE DO NOT APPLY.
In-Person:
The format for this internship will be in-person, where the intern will
be required
to work on-site at
either the Stellantis Headquarters and Technology Center in Auburn Hills, Michigan and/or at the Chelsea Proving Grounds in Chelsea, Michigan. Interns may be eligible for housing
assistance
per company policy.
INTERNSHIP OVERVIEW
W
hen
:
The internship program
will run
from May
1
9
-
August
8, 2025
.
Where
:
All internships
are in
the United States.
Even remote work assignments must be completed within the United State
s.
Transportation:
Interns
are responsible for
getting to and from work daily.
Stellantis does not provide transportation
to interns
.
STELLANTIS INTERN
SHIP
PROGRAM HIGHLIGHTS
The Stellantis Intern
ship
Program offers a unique opportunity for highly motivated, innovative, and inspired individuals to work on challenging assignments where contribution, teamwork and communication are vital to the success of the organization. As a leading-edge company, we provide real world challenges and rewarding intern experiences to candidates from a variety of colleges and universities while providing a competitive salary.
Interns will be assigned to a department based on the candidate's background
and
skill set
.
The assignments are project-oriented, meaningful to the department and allow the intern to provide valuable contributions. Interns experience a sense of personal accomplishment and learn about the corporate business culture through work assignments, structured activities, and exclusive intern networking events. Interns that
demonstrate
outstanding qualities may be invited back for a return internship the following summer or may be considered for full-time positions.
Internship Benefits:
Exposure to
cutting-edge
projects and technologies
Collaborative work environment
Mentorship from experienced professionals
Networking opportunities with peers and leaders
Skill development workshops and training sessions
Paid US holidays
Stellantis Employee Advantage Vehicle Discount Program
Eligible interns may be able to
participate
in the
Company Vehicle Employee Lease Program
DEPARTMENT DETAILS
The Customer Experience (CX) Operations Intern is responsible for supporting the CX Operations team as they work with the Sales, After Sales, Network, and Brand teams in the facilitation of CX related programs and initiatives. The CX Operations team is crucial to bridging the gap between corporate strategies and field operations as they support the dealer network. As we accelerate to best in class in 2024 and beyond on the J.D Power SSI/CSI surveys, this role will be an integral part in ensuring we build trust and understanding with field operations and integrate the customer experience in all our initiatives. This role will help implement the CX Field strategy through simple, data driven measures to drive improved customer experience across our commercial team.
Essential Duties/Key Responsibilities
Supporting Brands, Sales, MOPAR, Dealer Network, and the US field force to implement CX processes and programs that consistently produce positive customer outcomes.
Drive CX goals and initiatives that impact the dealer network (Brands Sales, MOPAR, Dealer Network, Legal, Finance, CAN, MEX etc.)
Drive strategy and alignment between regional teams as we implement Stellantis Operating Guidelines with our dealerships.
Lead Communications to field operations as it relates to survey vendor and processes implemented with our Voice of Customer Team.
Coordination of JDP results and updating and alignment of Stellantis Operating Guidelines and Assessments
Assist in establishing a consistent approach to the Network to achieve Top 1 on J.D Power SSI & CSI survey along with best-in-class NPS performance.
Supporting Survey Interference Process and working to improve the process and align with Global standards.
Supporting 3rd Party vendor relationships that intertwine with CX initiatives.
STELLANTIS DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP (e.g., H-1B, TN, STEM OPT, F-1, etc.) FOR THIS ROLE. IF
YOU WILL
REQUIRE SPONSORSHIP NOW OR IN THE FUTURE IN ORDER TO WORK IN THIS POSITION, PLEASE DO NOT APPLY.