Professional Placement Services, LLC
Manufacturing Customer Service
Professional Placement Services, LLC, Wadsworth, OH, United States
MANUFACTURING CUSTOMER SERVICE
1ST SHIFT!
$18.00-$20.00 TO START!
Future Potential for Advancement!
You will primarily be responsible for inbound calls/inquires and handling customer issues and vendors and working with the Sales Department to handle customer requests.
You must have professionalism, patience, and a people first attitude, while attention to detail is a must and good attendance.
You will be handling service and other product support including inquiries for service and product information, diagnosing service-related issues, and providing a stellar customer experience.
- You will be required to work on the Shop Floor in Assembly and Shipping to learn the Product and Product Lines during the Training Process.
Receive incoming calls from customers and vendors providing product support.
Accept and handle technical/diagnostic calls and process emails/requests.
Respond to customers and field emails.
Document support calls in tracking database.
Complete status updates.
Performs other specific duties or assignments as directed by the Engineering Department.