Mayroad
Operations Director
Mayroad, Two Rivers, Alaska, us, 99716
Summary/Objective of the Operations Director
Leads all installation-level property management employees and the day-to-day operation of a multi-family property management portfolio; responsible for identifying and elevating new business responsibilities and marshaling resources within the organization to remove obstacles and deliver results; ensures the long-term health and financial performance of Mayroads installation assets; accountable for fostering an environment of teamwork efficiency and superior customer serviceEssential Functions of the Operations Director
Oversees all aspects of Property Operations on installation(s), including Maintenance, Leasing, and Resident Management; works closely with stakeholders to ensure Mayroad maintains a strong relationship with residents, vendors, partners, and ownersConducts overall leadership and management of the installation property management teams; leads, mentors and takes managerial responsibility for installation team membersServes as liaison to local military partners to ensure compliance deliverables and standards are metResponsible for developing and maintaining strong relationships with local stakeholdersSupports the maintenance of physical assets through the research and development of local strategic plans that ensure an appropriate level of repairs and preventative maintenanceContributes to the development of annual growth objectives and resource planning; ensures consistency across the installation through effective communications plansLeads development and implementation of the appropriate customer service programs and evaluation processes for the property management teamOversees Mayroads property management portfolio on the installation, including capital repair and replacement (CR&R), for all assets, amenities, properties, equipment, etc.Works with VP of Property Operations to maximize efficiencies in order to best support operational excellenceConducts thorough monthly reviews of monthly Operating Statements prior to submitting them to Accounting, senior management, and company partners/owners; tracks financial performance; identifies variances in budget vs. actual expenditures; provides input for reconciliation of any discrepanciesLeads the development of the installations Property Management Annual Operating Budget; provides Property Management inputs to the Consolidated BudgetSupports VP of Property Management in preparation for timely submission of quarterly property operations performance incentive feesResponsible for overall vendor management; sources vendors, develops and issues Requests for Proposals (RFPs); ensures vendors are accountable to Property Management Service Agreements (PMSAs)Works closely with the VP to support initiatives and collaborate on best practicesLeads the onsite property management team in the achievement of budgeted financial goals and feesAssists as needed with the property management aspects of the due diligence and procurement efforts for all new business opportunitiesIn conjunction with the VP, conducts regular operations meetings with the installation management team to promote operational consistency across the installation; ascertains team accomplishments and monitors the progress of initiatives and program goalsParticipates in and contributes to regular strategy and operations meetings with the senior leadership team to develop long-range property management objectives and organizational plansSupports the VP of Communications in executing global marketing initiatives; responsible for the development and execution of Mayroads local marketing initiativesAssists Development and Construction in identifying, planning, developing, and providing support in executing construction opportunities that ensure company growth and effectivenessSupports senior leadership in identifying and developing long-term construction planningParticipates in and contributes to stakeholder meetings including Installation Management Review Committees (IMRC), Quarterly Management Review Committee (MRC), Annual Site Visits (ASV), and installation Partnering MeetingsMentors and develops Property Operations team membersThis position is deemed Key & Essential and, as such, may be required to work onsite beforehand, during, and after any accident, emergency, or disaster in order to best protect and care for our residents and assetsPerforms other job-related duties as assignedSupervisor Responsibilities of the Operations Director
Supervises staff, including hiring, scheduling, and assigning work, reviewing performance, and recommends salary increases, promotions, transfers, demotions, or terminationsManages others through subordinate supervisorsRequired Qualifications of the Operations Director
EDUCATION REQUIREMENT
Bachelors degree in Real Estate or related field or relative industry credentialing5+ years of experience in managing a multi-site conventional, affordable, or military property management portfolio (preferably with management over properties in multiple states), with increasing levels of responsibility3+ years of supervisory experience of a high-level performance team in a property management or hospitality roleKnowledge, Skills & Abilities of the Operations Director
Fully understands organizational resources, priorities, needs, and policiesAble to collaborate and foster strong partnerships with internal and external stakeholders, enhance the customer experience, and deliver on financial performanceDemonstrable business sophistication and financial aptitude necessary to lead installation-level operational functions while simultaneously developing long-term strategy, knowledge of full life cycle budget planningAnalytical mindset with the ability to analyze and interpret data to make informed, data-driven decisions; experience using supportive analytical applicationsProven history of building strategic relationships that are aligned with operational goals and focused on creating customer valueProven success leading by example in order to empower and develop team members and ensure accountability at all levelsDemonstrated ability to motivate and connect with diverse teams, including the ability to deploy change management initiatives and effectively resolve complex business and personnel mattersComputer proficiency and working knowledge of operational software (e.g., Yardi, Entrata, RealPage), MS Word, Excel, and business intelligence platformsProactive and able to work autonomously to identify and solve financial challenges related to construction and property management from inception to completionOutstanding collaboration and communication skills; ability to communicate with subordinates, associates, and customersRefined attention to detail; excellent organizational skillsAbility to travel up to 25 percent of the timeA valid drivers license is requiredWork Environment of the Operations DirectorWhile performing the duties of this job, the employee regularly works in an office setting with travel comprising up to 25-40 percent of duties, depending on assigned installation(s).
Must be able to work from home with minimal distractions from outside sources (e.g., family, pets, etc.).
When visiting onsite locations, particularly construction/ renovation sites may require the use of Personal Protective Equipment. May occasionally involve exposure to industrial hazards, including heat, cold, climate conditions, and hazardous environments associated with construction.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ability to travel regularly. No heavy lifting is expected. However, travel requirements may require exertion of up to 25 lbs. of force.
Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges
are helpful for n
ormal conversations, receiving ordinary information, and preparing or inspecting documents.
While performing the duties of this job, g
ood m
anual dexterity for the use of common office equipment such as computer terminals, calculators, and printers/copiers is needed.
Management of stress associated with leading at a corporate level, meeting and reporting deadlines, accountability, and accuracy.
Travel
Approximately 25-40 percent, depending on assigned installation(s)Other Duties
Please note this job description is
intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Mayroad reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.
Compensation details:
96647.46-123907 Yearly Salary
PIe67772a44b7c-26289-35498066
Leads all installation-level property management employees and the day-to-day operation of a multi-family property management portfolio; responsible for identifying and elevating new business responsibilities and marshaling resources within the organization to remove obstacles and deliver results; ensures the long-term health and financial performance of Mayroads installation assets; accountable for fostering an environment of teamwork efficiency and superior customer serviceEssential Functions of the Operations Director
Oversees all aspects of Property Operations on installation(s), including Maintenance, Leasing, and Resident Management; works closely with stakeholders to ensure Mayroad maintains a strong relationship with residents, vendors, partners, and ownersConducts overall leadership and management of the installation property management teams; leads, mentors and takes managerial responsibility for installation team membersServes as liaison to local military partners to ensure compliance deliverables and standards are metResponsible for developing and maintaining strong relationships with local stakeholdersSupports the maintenance of physical assets through the research and development of local strategic plans that ensure an appropriate level of repairs and preventative maintenanceContributes to the development of annual growth objectives and resource planning; ensures consistency across the installation through effective communications plansLeads development and implementation of the appropriate customer service programs and evaluation processes for the property management teamOversees Mayroads property management portfolio on the installation, including capital repair and replacement (CR&R), for all assets, amenities, properties, equipment, etc.Works with VP of Property Operations to maximize efficiencies in order to best support operational excellenceConducts thorough monthly reviews of monthly Operating Statements prior to submitting them to Accounting, senior management, and company partners/owners; tracks financial performance; identifies variances in budget vs. actual expenditures; provides input for reconciliation of any discrepanciesLeads the development of the installations Property Management Annual Operating Budget; provides Property Management inputs to the Consolidated BudgetSupports VP of Property Management in preparation for timely submission of quarterly property operations performance incentive feesResponsible for overall vendor management; sources vendors, develops and issues Requests for Proposals (RFPs); ensures vendors are accountable to Property Management Service Agreements (PMSAs)Works closely with the VP to support initiatives and collaborate on best practicesLeads the onsite property management team in the achievement of budgeted financial goals and feesAssists as needed with the property management aspects of the due diligence and procurement efforts for all new business opportunitiesIn conjunction with the VP, conducts regular operations meetings with the installation management team to promote operational consistency across the installation; ascertains team accomplishments and monitors the progress of initiatives and program goalsParticipates in and contributes to regular strategy and operations meetings with the senior leadership team to develop long-range property management objectives and organizational plansSupports the VP of Communications in executing global marketing initiatives; responsible for the development and execution of Mayroads local marketing initiativesAssists Development and Construction in identifying, planning, developing, and providing support in executing construction opportunities that ensure company growth and effectivenessSupports senior leadership in identifying and developing long-term construction planningParticipates in and contributes to stakeholder meetings including Installation Management Review Committees (IMRC), Quarterly Management Review Committee (MRC), Annual Site Visits (ASV), and installation Partnering MeetingsMentors and develops Property Operations team membersThis position is deemed Key & Essential and, as such, may be required to work onsite beforehand, during, and after any accident, emergency, or disaster in order to best protect and care for our residents and assetsPerforms other job-related duties as assignedSupervisor Responsibilities of the Operations Director
Supervises staff, including hiring, scheduling, and assigning work, reviewing performance, and recommends salary increases, promotions, transfers, demotions, or terminationsManages others through subordinate supervisorsRequired Qualifications of the Operations Director
EDUCATION REQUIREMENT
Bachelors degree in Real Estate or related field or relative industry credentialing5+ years of experience in managing a multi-site conventional, affordable, or military property management portfolio (preferably with management over properties in multiple states), with increasing levels of responsibility3+ years of supervisory experience of a high-level performance team in a property management or hospitality roleKnowledge, Skills & Abilities of the Operations Director
Fully understands organizational resources, priorities, needs, and policiesAble to collaborate and foster strong partnerships with internal and external stakeholders, enhance the customer experience, and deliver on financial performanceDemonstrable business sophistication and financial aptitude necessary to lead installation-level operational functions while simultaneously developing long-term strategy, knowledge of full life cycle budget planningAnalytical mindset with the ability to analyze and interpret data to make informed, data-driven decisions; experience using supportive analytical applicationsProven history of building strategic relationships that are aligned with operational goals and focused on creating customer valueProven success leading by example in order to empower and develop team members and ensure accountability at all levelsDemonstrated ability to motivate and connect with diverse teams, including the ability to deploy change management initiatives and effectively resolve complex business and personnel mattersComputer proficiency and working knowledge of operational software (e.g., Yardi, Entrata, RealPage), MS Word, Excel, and business intelligence platformsProactive and able to work autonomously to identify and solve financial challenges related to construction and property management from inception to completionOutstanding collaboration and communication skills; ability to communicate with subordinates, associates, and customersRefined attention to detail; excellent organizational skillsAbility to travel up to 25 percent of the timeA valid drivers license is requiredWork Environment of the Operations DirectorWhile performing the duties of this job, the employee regularly works in an office setting with travel comprising up to 25-40 percent of duties, depending on assigned installation(s).
Must be able to work from home with minimal distractions from outside sources (e.g., family, pets, etc.).
When visiting onsite locations, particularly construction/ renovation sites may require the use of Personal Protective Equipment. May occasionally involve exposure to industrial hazards, including heat, cold, climate conditions, and hazardous environments associated with construction.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ability to travel regularly. No heavy lifting is expected. However, travel requirements may require exertion of up to 25 lbs. of force.
Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges
are helpful for n
ormal conversations, receiving ordinary information, and preparing or inspecting documents.
While performing the duties of this job, g
ood m
anual dexterity for the use of common office equipment such as computer terminals, calculators, and printers/copiers is needed.
Management of stress associated with leading at a corporate level, meeting and reporting deadlines, accountability, and accuracy.
Travel
Approximately 25-40 percent, depending on assigned installation(s)Other Duties
Please note this job description is
intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Mayroad reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.
Compensation details:
96647.46-123907 Yearly Salary
PIe67772a44b7c-26289-35498066