Manager Operational Risk Coverage Programs

MANAGER OPERATIONAL RISK COVERAGE PROGRAMS WHAT IS THE OPPORTUNITY? This role is responsible for leading Operational Risk Coverage Programs across CNB, including Business Continuity, IT Risk Management (ITRM), Enterprise Fraud / Payments, Security Risk Oversight, and Third Party Risk Management (TPRM)

In this role, the leader will establish, maintain, and oversee adherence to policies, standards, and procedures specific to risk types aligned to Operational Risk Management (ORM)

The leader will also provide oversight of the effectiveness of front-line risk management practices, provide credible challenge to the first line of defense in conjunction with the Operational Risk Business Oversight (ORBO) teams, and monitor and independently report on the level of risk against established appetite.The leader will provide independent governance of ORM programs and practices that align with RBC ORM Framework, Policies and Standards and regulatory requirements, as well as the articulation of the CNB Operational Risk Profile

The role will include governance and strategy, operations, information security, change and configuration management, overall enterprise governance, risk and compliance (GRC) management, and regular reporting to the bank's governance committees

The leader will make recommendations and assist in the implementation of changes to work methods and procedures to make them more effective, strengthen controls, or reduce risk

This role will be highly visible and include interaction with CNB executive management, the Board of Directors, and RBC

What you will do Oversee operational risk coverage programs across CNB, provide interpretation and counsel on policies

Manage the functions and team of professionals who oversee all aspects of Business Continuity, ITRM, Enterprise Fraud / Payments, Security Risk Oversight, and TPRM

Provides input into the setting of risk appetite based on platform specific differences and specific business considerations

Reviews key audit, regulatory and client due diligence to develop and communicate risk themes, and solutions to the business

Establish effective monitoring practices to ensure adherence to the ITRM and policy, and assist business in the identification of issues

Advise and collaborate with the business on appropriate ways to strengthen controls in non-compliant areas

Advise and assist first line of defense in Risk mitigation planning activities

Provide ongoing Risk Management governance and direction

Manage, develop, and play a leadership role for the staff

Develop a high-performing team

Manage the personnel processes for employees, including selection, training, performance management, development, and retention

Fosters an environment where colleagues are empowered and have the opportunity to develop and grow

Engage with domain leads for Information Technology, Information Security, Disaster Recovery & Business Continuity, Infrastructure, Data Quality, Performance & Scalability, and Change Management & Development Practices to obtain technical domain advice as appropriate

Work effectively with the bank’s senior executives, RBC’s IHC and GRM executives

Develop and maintain key business relationships in order to provide advice and oversight on new initiatives

Provides regular reporting as required by MRC, RCoB, RBC’s IHC and the CUSO governance committees

Must-Have* Bachelor's Degree or equivalent Minimum 15 years in Technology Risk roles in Banking or Financial Services

Minimum 10 years in a Managerial/Supervisory role

Skills and Knowledge Graduate degree in business or related discipline and / or MBA, CIA, or other professional related qualification

Extensive knowledge of and experience in Operational Risk management

Solid understanding of City National Bank and RBC’s USA region, including a breadth of business content experience across the platform and region

Strong leadership skills

Strategic mindset, with excellent knowledge and understanding of the financial industry

Highly developed ability for conceptual thinking

Excellent communication and presentation skills

Well-developed impact and influence skills

Proven track record of building strong relationships across business functions

Extensive knowledge and experience in regulatory guidance, most importantly for the OCC and FFIEC guidelines

Strong presentation skills involving large and of varying audiences; ability to adjust message and filter details based on audience

Demonstrated ability to interact effectively, internally and externally, with the most senior representatives of organizations, regulators and vendors

Compensation Starting base salary: $195,995 - $364,003 per year

Exact compensation may vary based on skills, experience, and location

This job is eligible for bonus and/or commissions

*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues

Get an inside look at our Benefits and Perks

ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024

Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C

and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets

City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves

*City National Bank does business in Miami and the state of Florida as CN Bank

For more information about City National, visit cnb.com

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct

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