Veterans Program Support Specialist

Posting Details Posting Summary Working Title Veterans Program Support Specialist Role Title Admin and Office Spec III Role Code 19013-FP FLSA Nonexempt Pay Band 03 Position Number 280W2698 Agency Northern VA Community College Division NV280-Office of Student Services Work Location Fairfax County - 059 Hiring Range $24/hour Emergency/Essential Personnel No EEO Category E-Paraprofessional Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule The work schedule is 29 hours a week. Monday-Friday Sensitive Position No Job Description General Description: The purpose of the Program Support Specialist will be to provide military/veterans affiliated students with benefit advising support and assistant with the first-level review of analyzing students submit the proper documents for certification of enrollment to VA., and mange the office veteran military services mailbox. This position will support the Director of Military and Veterans Services and the School Certifying Office. This position requires for the person to exhibit professional and friendly customer services; detail/accurate records/tracking, communicate with veteran students across NOVA campuses and provide on-campus office coverage as necessary. The positions will be in-person at the Manassas Campus Veterans Office. Duties and Tasks: Responsible for performing duties of reviewing veteran benefit enrollment information with support of school certifying official. Responsible for benefit advising veterans students in their declared major and answer benefit questions as it relates to using veteran benefits, i.e. Post 911 benefits, with other eligible veterans education benefits Respond to inquiries from Veterans students and eligible dependents of Veterans. Answer benefits and enrollment questions via telephone, email, and Military Services virtual NOVAQ . Responsible for managing the veteran military services inbox with accuracy. Responsible for program support of ordering supplies for the military services department. The Program Support Specialist works in the Office of the Military and Veterans Services, reporting to the Director. Employees must reside in Virginia, Maryland or the District of Columbia. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications Required KSAs: Ability to work under pressure and meet deadlines. Ability to establish goals and priorities and make decisions based on program and institutional policies. Ability to interpret and explain academic, administrative and veteran policies. Ability to provide veteran students with accurate information as it relates to GI Bill benefits and other veteran-eligible education benefits. Ability to work in a fast-paced environment with a diverse student population. Demonstrated ability to communicate effectively, orally and in writing with strong customer service skills. Knowledge of processing veterans benefits/similar benefits types Flexibility and motivation to learn new systems. Knowledge of military and veterans benefits Minimum Qualifications: Experience working in a case management work setting. Experience of processing veterans benefits and program planning. Experience working in a college setting. Customer service experience. Additional Considerations Additional Qualifications: Experience building a network of relationships with the community and Department Social Services service provider. Experience working with veterans programs and procedures in higher education, preferably in a community college setting. Experience working in an office setting in higher education. Experience in direct delivery of services from a case management perspective. Operation of a State Vehicle No Supervises Employees No Required Travel none Posting Detail Information Posting Number WGE_2227P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 10/23/2024 Job Close Date 11/06/2024 Open Until Filled No Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants In support of the Commonwealths commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealths Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155 Additional Information Background Check Statement Disclaimer The selected candidates offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealths Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/ EEO Statement The Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors. ADA Statement TheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes. E-Verify Statement VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.