IT Support Technician - ServiceNow

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA This position assists with the development and maintenance of activities in one or more of the following IT areas: Oversees the university's service management software in a system administrator role. Creates scripts to automate processes and improve efficiency. Opens, responds to, and closes submitted tickets relating to the University's service management software, Service Now. University Of Utah Students preferred for this role. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Checks system logs for errors. Starts jobs and monitors logs to ensure the successful completion of jobs. Deploys and maintains IT systems. Develops systems using IT languages applicable for the architecture. Replaces IT hardware in university buildings and data centers. Performs physical inventory of IT systems and updates IT documentation. Answers main phone line and routes calls as needed. Monitors system health in monitoring systems. Process requests within the established standard time. Routes requests to the appropriate resource. Updates request ticket status when task are completed. Notifies engineers when problems are detected. Performs task necessary for the efficient operations of the systems. Maintains applicable IT documentation associated with work activities. Knowledge / Skills / Abilities Ability to read and understand technical manuals and schematics. Effective verbal and writing communication skills. Superior interpersonal and customer service skills required including ability to work efficiently in a team environment. High level of proficiency in effective problem solving. Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc. Ability to lift and carry various weight and diameter of equipment. Ability to climb a stepladder. Qualifications Qualifications Required Currently enrolled in applicable, accredited program. Qualifications (Preferred) Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects. The worker is required to function in narrow aisles or passageways. The worker is subject to hazards such as climbing a ladder. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking Multi-lingual Candidates Welcomed To inquire about this posting, email: careershsc.utah.edu EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/ Online reports may be submitted atoeo.utah.edu/ The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. Requisition Number 71980 Reg/Temp Regular Employment Type Part-Time Shift Day Work Schedule 8-12 Clinical/Non-Clinical Status Non-Clinical Location Name Information Technology Services Workplace Set Up On-site City SALT LAKE CITY State UT Department COR ISC 17A ITS SRVC MGMT Category Information Technology Workplace Set Up On-site