HOME DEPOT U.S.A., INC.
Senior Analyst, Pro Integrated Commerce
HOME DEPOT U.S.A., INC., Atlanta, Georgia, United States, 30383
Position Purpose:
The Senior Analyst is part of the Pro Integrated Commerce (PIC) team within the Pro/B2B Digital Experiences space. This team plays a key role in creating and improving online experiences for our largest business customers. By working closely with internal and external business and technology partners, the Senior Analyst will maintain and develop operational processes and frameworks that drive Home Depot's pro strategy forward through effective analysis, planning, and execution.
Key Responsibilities:20% Lead Project Teams of Analysts and other associates.20% Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization.20% Produce documents for teams and leadership to review and utilize.20% Deliver presentations to teams and executive leaders and sponsors.20% Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.Direct Manager/Direct Reports:
This position reports to Sr Manager or Manager Customer ExecutionThis position has no direct reportsTravel Requirements:
Typically requires overnight travel less than 25% of the time.Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:
Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:
2+ years professional working experience successfully implementing process improvements in a corporate setting2+ Years Project Management experienceProficiencies with order processing systems, Salesforce, and other common contact center systemsExperience in eProcurement or 3rd-party integrationsProcess-oriented with excellent communication and presentation skillsAbility to prioritize tasks/objectives with strong organizational and analytical skills.Experience developing complex technology solutions and performing analysis on feature requirements against system capabilities.Clear and articulate communication style to partner collaboratively across multiple departments with a consultative approach to assess and solve business problems for internal and external customers. You must build cross-department relationships to further business requirement definition.Must be successful in a team environment and drive collaborative work initiatives.Retail industry experience preferred, not required.Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:
No additional educationMinimum Years of Work Experience:
3Preferred Years of Work Experience:
No additional years of experienceMinimum Leadership Experience:
NonePreferred Leadership Experience:
NoneCertifications:
NoneCompetencies:
Analytical Mindset
- Ability to prepare and deliver insights and recommendations based on analysesCollaborates:
Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively:
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCustomer Focus
- Building strong customer relationships and delivering customer-centric solutionsDrives Vision & Purpose - Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables.Interpersonal Savvy : Relating openly and comfortably with diverse groups of peopleManages Complexity
- Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.Organizational Savvy : Maneuvering comfortably through complex policy, process and people-related organizational dynamicsSituational Adaptability:
Adapting approach and demeanor in real time to match the shifting demands of different situation
The Senior Analyst is part of the Pro Integrated Commerce (PIC) team within the Pro/B2B Digital Experiences space. This team plays a key role in creating and improving online experiences for our largest business customers. By working closely with internal and external business and technology partners, the Senior Analyst will maintain and develop operational processes and frameworks that drive Home Depot's pro strategy forward through effective analysis, planning, and execution.
Key Responsibilities:20% Lead Project Teams of Analysts and other associates.20% Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization.20% Produce documents for teams and leadership to review and utilize.20% Deliver presentations to teams and executive leaders and sponsors.20% Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.Direct Manager/Direct Reports:
This position reports to Sr Manager or Manager Customer ExecutionThis position has no direct reportsTravel Requirements:
Typically requires overnight travel less than 25% of the time.Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:
Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:
2+ years professional working experience successfully implementing process improvements in a corporate setting2+ Years Project Management experienceProficiencies with order processing systems, Salesforce, and other common contact center systemsExperience in eProcurement or 3rd-party integrationsProcess-oriented with excellent communication and presentation skillsAbility to prioritize tasks/objectives with strong organizational and analytical skills.Experience developing complex technology solutions and performing analysis on feature requirements against system capabilities.Clear and articulate communication style to partner collaboratively across multiple departments with a consultative approach to assess and solve business problems for internal and external customers. You must build cross-department relationships to further business requirement definition.Must be successful in a team environment and drive collaborative work initiatives.Retail industry experience preferred, not required.Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:
No additional educationMinimum Years of Work Experience:
3Preferred Years of Work Experience:
No additional years of experienceMinimum Leadership Experience:
NonePreferred Leadership Experience:
NoneCertifications:
NoneCompetencies:
Analytical Mindset
- Ability to prepare and deliver insights and recommendations based on analysesCollaborates:
Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively:
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCustomer Focus
- Building strong customer relationships and delivering customer-centric solutionsDrives Vision & Purpose - Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables.Interpersonal Savvy : Relating openly and comfortably with diverse groups of peopleManages Complexity
- Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills.Organizational Savvy : Maneuvering comfortably through complex policy, process and people-related organizational dynamicsSituational Adaptability:
Adapting approach and demeanor in real time to match the shifting demands of different situation