Manager, ServiceNow Engineering

Who You’ll Work WithGlobal Services is comprised of collaborative, inclusive, cross-functional teams that work together to support our corporate functions. We push the boundaries of what’s possible and deliver solutions that accelerate innovation at a global scale. Our teams include Information Technology, Legal, Information Security & Governance, Marketing, Operations, Finance & Accounting, People, and our Executive Office. As the Manager, ServiceNow Engineering, you will report to our Senior Director of Enterprise Architecture & Engineering, leading the transformation of the overall ServiceNow implementation at Slalom including product function and capability, governance and compliance, as well as related product and engineering teams. You are expected to drive a culture of continuous improvement, encouraging innovation and the adoption of best practices. This role is integral to enhancing the customer experience for employees, requiring a leader with strategic vision, exceptional operational excellence, deep business acumen, technical skills, and a commitment to exceptional customer service. Job Title: Manager, ServiceNow EngineeringWhat You’ll Do Manage day-to-day operations of the ServiceNow application and implementation teams to deliver projects on time, on budget and with high quality deliverables. Build and mentor a high-performing team by fostering a growth mindset, encouraging technical innovation, and providing professional development opportunities.Collaborate with cross-functional teams, including HR, Service Desk, and business units, to identify and implement ServiceNow solutions that automate and streamline business processes.Drive continual product improvements and work with stakeholders to develop and prioritize a roadmap for ServiceNow enhancements and new features based on ongoing user requests, competitive capabilities, and product performance. Develop and monitor KPIs related to ServiceNow delivery, customer satisfaction, and adoptionUtilize your ServiceNow expertise and experience to architect and design API integrations between ServiceNow and other enterprise systems (e.g., Workday, Salesforce, etc.), ensuring seamless data flow and interoperabilityWhat You’ll Bring Strong understanding of ITSM processes and ServiceNow modules (ITSM, ITOM, HRSD, CMDB, etc.)Knowledge of ServiceNow architecture patterns and integration strategies with enterprise systems like Workday, Salesforce, etc. Proficiency in managing and optimizing the ServiceNow platform. Hands-on experience in module configuration, customization, and integrations within these platforms8+ years directly managing product and engineering teams at an enterprise levelExperience working with Agile and DevOps practices such as test driven, incremental releases, continuous integration, and deployment pipeline automationAdvanced ServiceNow certificationsAbout UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running. Learn more at slalom.com. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.Slalom is committed to fair and equitable compensation practices. For this position, the targeted base salary range is $130,000 to $185,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.    EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.