Business Analyst 1

Reference : 4705677 THE POSITION The person occupying this role is responsible for executing a range of technical analysis tasks aimed at maintaining the reliability of the Driver Licensing and Control (DL&C) system, the Commonwealth Automated Registration and Titling system (CARATS), and their associated subsystems. Their work is crucial in ensuring that these systems operate effectively to fulfill operational requirements. Collaborating closely with IT programming teams and business personnel, this individual plays a key role in implementing system modifications as requested by the management team of Driver and Vehicle Services. Do not miss the opportunity to apply today DESCRIPTION OF WORK In this role, you will engage in moderately complex analytical tasks that pertain to the development, modification, and functionality of driver licensing and motor vehicle systems. Your responsibilities will include documenting necessary process changes to enhance business operations, which involves leading business meetings, drafting specification documents, and identifying essential business requirements. You will also create testing plans and scripts related to system improvements, new initiatives, or defect resolutions to ensure that business objectives are met and that systems operate effectively. Participation in the planning, execution, and assessment of testing activities is crucial, as is the analysis of testing results, where you will prepare reports that highlight any discrepancies or deviations from expected outcomes. Effective communication, both verbal and written, with external management personnel within BSM and BIO, contractors, and various internal business processing areas is essential. This includes collaboration with external business partners, product vendors, and law enforcement agencies as assigned. You will investigate user-reported system issues through on-site analysis of unusual processing conditions, identifying opportunities for improved business processes or workarounds to facilitate operational functions. Documenting these issues and any new requirements in tracking systems, providing necessary updates, and ensuring entries are monitored until resolution is part of your duties. Additionally, you will collaborate with business areas and contracted vendors to ensure timely implementation of requested enhancements, guide the user community in developing workflows and procedures to support program and system changes, and participate in the scoping of application updates and upgrades. You will also be responsible for creating and updating a desk manual and various procedural documents. Interested in learning more? Additional details regarding this position can be found in theposition description. Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. This position also performs off hours support and reporting as required. Must be able to work off-hours, including some weekends, for release support and issue resolutions. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: A bachelor's degree; or An equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Other Requirements: You m st meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreferencepa.gov. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.