Paradyme Management
Senior IT Specialist SME (Top Secret clearance required)
Paradyme Management, Washington, District of Columbia, us, 20022
Senior IT Specialist SME (Top Secret clearance required)
Job Locations:US-DC-WASHINGTON | US-AL-Redstone ArsenalJob ID:
2024-2388Type:
Full-TimeOverview
Paradyme, Inc. is a dynamic federal government contracting company specializing in cutting-edge software development, artificial intelligence/machine learning (AI/ML), and cloud solutions. Our mission is to deliver innovative and efficient solutions to our government clients, ensuring the highest standards of quality and security. Based in Tysons Corner, VA, Paradyme's award-winning culture sets it apart through its team's deep commitment to service and collaboration with its customers, each other and the community. Learn more at www.paradymemanagement.com.Paradyme is seeking two Senior IT Specialists that will report to a Program Lead. Those in this position will be the most experienced of the hands-on IT support team providing Service Desk, Help Desk, and Desktop Support. The IT Specialist will support our federal customer in Washington DC, Quantico VA, and in Huntsville, AL. We anticipate hiring two Specialists in the Washington, DC area, and two Specialists in Huntsville, AL area.A current and Active TOP SECRET security clearance is required for consideration.Responsibilities
Responds to and diagnoses complex IT problems by working with users remotely. As a Senior IT Specialist SME, provides guidance and training to less experienced IT Specialist personnel. Ability to troubleshoot and resolve complex IT desktop and peripheral issues remotely using telephone and online tools, working with customers with all levels of IT knowledge resolving issues to the user's satisfaction, sometimes walking the user through steps to assist in repair and resolution. Must work independently using IT skills and experience to resolve IT issues as quickly and accurately as possible. Ascertains patterns and develops proposed procedural and operational changes to minimize or eliminate common or recurring problems. Works under limited supervision on complex tasks within established procedures. Must have outstanding IT technical skills as well as customer service skills.POSITION REQUIREMENTSInstall desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.Analyze and assess customer service requests and provide prompt technical solutions.Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.Prepare progress/status reports and submit to team leads as required.Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.Identify and document areas for process improvements.Contact and effectively communicate with users by telephone, electronic communications, or in person.Prepare equipment for reuse or surplus of property actions.Provide technical support for customers assigned to remote locations as required.Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.REQUIRED EXPERIENCE/EDUCATIONActive Top Secret clearance3+ years of experience supporting/troubleshooting the following:Windows 7/10 Operating SystemPC's, printers, scanners, and laptopsMicrosoft Office Applications/ Office 365Active Directory Users and Computers / Group PolicyCisco NetworkingProtocols: DHCP, DNS, FTP, SMTP, HTTP, SSLA solid understanding of LAN/WAN topology, TCP/IP, OSI model, routing and subnetsA+, Network+, and/or Microsoft Certified Professional certificationExperience supporting/troubleshooting some OR all of the following:Microsoft Windows Server 2008, 2012/R2, & 2016Microsoft SharePoint and SQL Database ServerVMware vSphere/ESXiCitrix XenDesktop/Virtual Desktop Infrastructure (VDI)Video teleconferencing (VTC)Scripting knowledge (PowerShell, VBScripts, bash, python)CCNA, MCSE, Security+ and/or ITIL certificationEEO Statement
Paradyme is a federal contractor and an EEO and an Affirmative Action Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, pregnancy-related disability, physical or mental disability, genetic information, sexual orientation, marital status, familial status, personal appearance, occupation, citizenship, veteran or military status, gender identity or expression, or any other characteristic protected by federal, state or local law.Paradyme Management, Inc. is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Paradyme will take the steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Rose Luczak, Director of People Operations at rose.luczak@paradyme.us or at (571) 289-0548.
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Job Locations:US-DC-WASHINGTON | US-AL-Redstone ArsenalJob ID:
2024-2388Type:
Full-TimeOverview
Paradyme, Inc. is a dynamic federal government contracting company specializing in cutting-edge software development, artificial intelligence/machine learning (AI/ML), and cloud solutions. Our mission is to deliver innovative and efficient solutions to our government clients, ensuring the highest standards of quality and security. Based in Tysons Corner, VA, Paradyme's award-winning culture sets it apart through its team's deep commitment to service and collaboration with its customers, each other and the community. Learn more at www.paradymemanagement.com.Paradyme is seeking two Senior IT Specialists that will report to a Program Lead. Those in this position will be the most experienced of the hands-on IT support team providing Service Desk, Help Desk, and Desktop Support. The IT Specialist will support our federal customer in Washington DC, Quantico VA, and in Huntsville, AL. We anticipate hiring two Specialists in the Washington, DC area, and two Specialists in Huntsville, AL area.A current and Active TOP SECRET security clearance is required for consideration.Responsibilities
Responds to and diagnoses complex IT problems by working with users remotely. As a Senior IT Specialist SME, provides guidance and training to less experienced IT Specialist personnel. Ability to troubleshoot and resolve complex IT desktop and peripheral issues remotely using telephone and online tools, working with customers with all levels of IT knowledge resolving issues to the user's satisfaction, sometimes walking the user through steps to assist in repair and resolution. Must work independently using IT skills and experience to resolve IT issues as quickly and accurately as possible. Ascertains patterns and develops proposed procedural and operational changes to minimize or eliminate common or recurring problems. Works under limited supervision on complex tasks within established procedures. Must have outstanding IT technical skills as well as customer service skills.POSITION REQUIREMENTSInstall desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.Analyze and assess customer service requests and provide prompt technical solutions.Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.Prepare progress/status reports and submit to team leads as required.Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.Identify and document areas for process improvements.Contact and effectively communicate with users by telephone, electronic communications, or in person.Prepare equipment for reuse or surplus of property actions.Provide technical support for customers assigned to remote locations as required.Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.REQUIRED EXPERIENCE/EDUCATIONActive Top Secret clearance3+ years of experience supporting/troubleshooting the following:Windows 7/10 Operating SystemPC's, printers, scanners, and laptopsMicrosoft Office Applications/ Office 365Active Directory Users and Computers / Group PolicyCisco NetworkingProtocols: DHCP, DNS, FTP, SMTP, HTTP, SSLA solid understanding of LAN/WAN topology, TCP/IP, OSI model, routing and subnetsA+, Network+, and/or Microsoft Certified Professional certificationExperience supporting/troubleshooting some OR all of the following:Microsoft Windows Server 2008, 2012/R2, & 2016Microsoft SharePoint and SQL Database ServerVMware vSphere/ESXiCitrix XenDesktop/Virtual Desktop Infrastructure (VDI)Video teleconferencing (VTC)Scripting knowledge (PowerShell, VBScripts, bash, python)CCNA, MCSE, Security+ and/or ITIL certificationEEO Statement
Paradyme is a federal contractor and an EEO and an Affirmative Action Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, pregnancy-related disability, physical or mental disability, genetic information, sexual orientation, marital status, familial status, personal appearance, occupation, citizenship, veteran or military status, gender identity or expression, or any other characteristic protected by federal, state or local law.Paradyme Management, Inc. is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Paradyme will take the steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Rose Luczak, Director of People Operations at rose.luczak@paradyme.us or at (571) 289-0548.
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