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Calyx

Technology Support Specialist II

Calyx, New Haven, Connecticut, us, 06540


What can we offer you?

Apart from job satisfaction, we can offer you:

HEALTHMedical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA)YOURSELF

Paid time off policy including holidays and sick timeInternal growth and development programs & trainingsWEALTH

401(k) program, life & accident insurance and disability insuranceKey Responsibilities:

Provide first & second Help Desk support to end users on a variety of issues and identify, research and resolve technical problems.Monitor helpdesk line and ticket system, log service requests, and handle or distribute service requests.Troubleshoot and identify sources of hardware/software issues; take corrective action Repair computer systems, peripherals, printers, and other related IT devices. Assist with researching new products and Collaborate with IT infrastructure team on new implementations or technical troubleshootingMaintain and control asset and inventory listings company-wide Facilitate healthy communication and departmental relationshipsMaintain and control technology-related documentation, technical materials, and publications Manage software registrations, warranty and support agreement information.Work with hardware and software vendors to troubleshoot technical issues. Perform administrative and assume project responsibilities as assignedExperience:

Minimum of 2 to 5 years' experience supporting business class hardware and softwareShould have hands on experience Microsoft 365, Active Directory and TroubleshootingExcellent organization and communication skills, written and verbal (For example, able to communicate technical issues to non-technical people)Strong understanding of Microsoft operating systems and productivity software such as Word, Excel and OutlookBasic understanding of Virtualization technologies Multi-tasking capabilities, negotiates conflicts, troubleshootsEducation:

Bachelor's degree in computer technology, or equivalent combination of training and experience