OpenGov
Sr. Manager, Business Systems
OpenGov, San Francisco, California, United States, 94199
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government.By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer.
Job Summary:We are seeking a Sr. Manager, Business Systems with a strong background in Go-To-Market (GTM) technology operations to lead our GTM Business Systems team. This role will focus on driving the development, integration, implementation, and optimization of our core GTM technologies to streamline workflows, improve scalability, and enhance cross-functional collaboration.
Role Impact:The Senior Manager, Business Systems will significantly enhance OpenGov's efficiency and scalability by focusing on critical business functions and technical processes, including:
Enabling and supporting the entire Customer Journey, including presale motions (lead and opportunity management), quote-to-cash processes, customer success initiatives, and customer support functions.
Designing and streamlining workflows to reduce manual intervention, accelerate sales cycles, and improve customer engagement.
Collaborating with cross-functional stakeholders to enhance processes and eliminate operational inefficiencies.
Ensuring data accuracy and enriching targeted sales and marketing efforts through the integration of third-party data.
This is a hands-on leader role and will require you to balance individual contributions with people leadership, overseeing a team consisting of full-time employees and independent contractors, specializing in Development and Architecture.
Core Technologies:This role will require expertise in several core technologies, which you will leverage on a daily basis:
Salesforce (CPQ, Sales Cloud, Service Cloud, Quip): For managing customer relationships, pricing, and quotes.
Marketo: Marketing automation platform.
Outreach: Sales engagement and automation.
Workato: Integration and workflow automation.
Guru: Knowledge management.
Rocketlane: Project management and PSA.
Netsuite: ERP and financials.
Leandata: Lead routing and management.
Jira/Confluence: Project management and documentation.
Responsibilities:
Lead the Business Systems Team:
Mentor and guide both FTEs and contractors by providing strategic direction and support.
Workflow, Automation, Configuration, and Integrations:
Design and deliver efficient workflows, automations, integrations, and configurations for Salesforce and other key systems.
Data Quality and Consistency:
Ensure the accuracy, consistency, and reliability of data across all business systems.
Team & Stakeholder Collaboration:
Partner with GTM Operations teams to foster effective teamwork and collaboration.
Standardization and Optimization:
Standardize and optimize business systems to enhance efficiency across the organization.
Architectural Standards:
Develop and maintain architectural standards for the team.
Development Strategy:
Lead a clicks not code development strategy.
Strategic Roadmapping:
Collaborate with IT, Business Systems, and RevOps leadership.
Manage Key Projects:
Oversee and contribute to strategic enterprise technology initiatives.
Agile Methodologies:
Collaborate with the PMO to lead the team using Agile practices.
Requirements and Preferred Experience:
Salesforce Expertise:
Strong experience with Salesforce, including CPQ, Sales Cloud, Service Cloud, and Quip.
GTM Tech Stack:
Experience with Marketo, Outreach, Netsuite, and other GTM tools.
Integration Tools:
Experience with integration tools like Workato or other IPaaS technologies.
Generative AI:
Experience working with generative AI technologies.
Systems Architecture:
Proven experience in designing scalable systems architectures.
Workflow and Automation:
Knowledge in creating workflows, automations, and integrations.
Hands-on Leader Mentality:
Proven ability to balance team leadership with individual contribution work.
Technical Management:
7-10 years of technical experience, with 3-5 years in a management role.
Education:
A bachelor's degree in Information Sciences or MIS is preferred.
Startup Mentality:
Comfortable with a fast-paced, dynamic work environment.
Expertise in Process Improvement:
Passion for user experience, efficiency, and reducing complexity.
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
What makes OpenGov unique:
Leadership:
CEO Zac Bookman is a mission-driven leader.
Growth:
Record-breaking growth with 1,800+ governments using our products.
Culture:
Winner of multiple awards including Top Workplaces USA.
Perks:
90% paid Medical/Dental/Vision premium for employees, unlimited PTO, and more!
Product:
Leader in cloud software for our nation's cities, counties, and state agencies.
Mission Driven:
We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer.
Job Summary:We are seeking a Sr. Manager, Business Systems with a strong background in Go-To-Market (GTM) technology operations to lead our GTM Business Systems team. This role will focus on driving the development, integration, implementation, and optimization of our core GTM technologies to streamline workflows, improve scalability, and enhance cross-functional collaboration.
Role Impact:The Senior Manager, Business Systems will significantly enhance OpenGov's efficiency and scalability by focusing on critical business functions and technical processes, including:
Enabling and supporting the entire Customer Journey, including presale motions (lead and opportunity management), quote-to-cash processes, customer success initiatives, and customer support functions.
Designing and streamlining workflows to reduce manual intervention, accelerate sales cycles, and improve customer engagement.
Collaborating with cross-functional stakeholders to enhance processes and eliminate operational inefficiencies.
Ensuring data accuracy and enriching targeted sales and marketing efforts through the integration of third-party data.
This is a hands-on leader role and will require you to balance individual contributions with people leadership, overseeing a team consisting of full-time employees and independent contractors, specializing in Development and Architecture.
Core Technologies:This role will require expertise in several core technologies, which you will leverage on a daily basis:
Salesforce (CPQ, Sales Cloud, Service Cloud, Quip): For managing customer relationships, pricing, and quotes.
Marketo: Marketing automation platform.
Outreach: Sales engagement and automation.
Workato: Integration and workflow automation.
Guru: Knowledge management.
Rocketlane: Project management and PSA.
Netsuite: ERP and financials.
Leandata: Lead routing and management.
Jira/Confluence: Project management and documentation.
Responsibilities:
Lead the Business Systems Team:
Mentor and guide both FTEs and contractors by providing strategic direction and support.
Workflow, Automation, Configuration, and Integrations:
Design and deliver efficient workflows, automations, integrations, and configurations for Salesforce and other key systems.
Data Quality and Consistency:
Ensure the accuracy, consistency, and reliability of data across all business systems.
Team & Stakeholder Collaboration:
Partner with GTM Operations teams to foster effective teamwork and collaboration.
Standardization and Optimization:
Standardize and optimize business systems to enhance efficiency across the organization.
Architectural Standards:
Develop and maintain architectural standards for the team.
Development Strategy:
Lead a clicks not code development strategy.
Strategic Roadmapping:
Collaborate with IT, Business Systems, and RevOps leadership.
Manage Key Projects:
Oversee and contribute to strategic enterprise technology initiatives.
Agile Methodologies:
Collaborate with the PMO to lead the team using Agile practices.
Requirements and Preferred Experience:
Salesforce Expertise:
Strong experience with Salesforce, including CPQ, Sales Cloud, Service Cloud, and Quip.
GTM Tech Stack:
Experience with Marketo, Outreach, Netsuite, and other GTM tools.
Integration Tools:
Experience with integration tools like Workato or other IPaaS technologies.
Generative AI:
Experience working with generative AI technologies.
Systems Architecture:
Proven experience in designing scalable systems architectures.
Workflow and Automation:
Knowledge in creating workflows, automations, and integrations.
Hands-on Leader Mentality:
Proven ability to balance team leadership with individual contribution work.
Technical Management:
7-10 years of technical experience, with 3-5 years in a management role.
Education:
A bachelor's degree in Information Sciences or MIS is preferred.
Startup Mentality:
Comfortable with a fast-paced, dynamic work environment.
Expertise in Process Improvement:
Passion for user experience, efficiency, and reducing complexity.
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
What makes OpenGov unique:
Leadership:
CEO Zac Bookman is a mission-driven leader.
Growth:
Record-breaking growth with 1,800+ governments using our products.
Culture:
Winner of multiple awards including Top Workplaces USA.
Perks:
90% paid Medical/Dental/Vision premium for employees, unlimited PTO, and more!
Product:
Leader in cloud software for our nation's cities, counties, and state agencies.
Mission Driven:
We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr