IT Support Analyst

Insight Global is seeking an IT Support Analyst local to Topeka. As a Tier 3 Support Technician, your primary focus will be managing computer tickets, with an emphasis on software issues running on servers and hardware issues related to printers and computers. You will utilize Ivante as the ticketing system until its end of life in 2025, transitioning to M365 ticketing thereafter. Your role involves handling walk-ins and submitted tickets, providing support for approximately 1,000 computers and 400 servers. Additionally, you will be responsible for setting up new servers and replacing old ones in the data center. A minimum of one year of experience in both software and hardware support is required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Required Skills & Experience1+ years' combined experience configuring, installing, and troubleshooting the following Operating systems (such as Windows, etc) SoftwareHardware (such as printers, computer, laptops, etc) Nice to Have Skills & ExperienceServer experience with Linux, Windows, or WMware Windows 10 / 11 Inventory control concepts Cisco and/or Dell switches Active Directory, DHCP, DNSSQL experience Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.