Nokia
Customer Solutions Architect
Nokia, Dallas, Texas, United States, 75215
Job Description
Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
Architecture (ART) covers the development of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. Contains the definition of an architecture which comprises an integration design and specification of products and / or services which makeup the solution.
Responsibilities
The Customer Solutions Architect will be assigned to the project delivery activities and main responsibilities include NPC design, driving technical interaction with customer, ensuring the proper implementation of requirements & in close cooperation with the other domain SAs of the project, NPI & R&D teams.
The role will require a minimum three-month onsite presence in Seattle during the initial phase.
Relevant Tasks:
Requirement analysis and product-level implementation definitionUse Case detailed definition in discussion with Customer and Market (according to SoW & 3GPP )Product Impacts determination & Risk AssessmentHigh-Level Design ( Architecture & Call Flows )CIQLow-Level Design ( IP & NW Design )Policy Rules design, development & validationTest Strategy preparation ( SVS )Support to Test execution & AcceptanceGood Troubleshooting skills with End-to-end call flows understanding including PACO, Subscriber Database and IMS.Scripting and automation inputs to help project teams.
Project setup & planning technical meetings
Lead Technical review of relevant docs ( HLD/LLD/SVS/RSV-Test strategy/ATP/MOP )
Team coordination
Technical Risk analysis & Mitigation
Project status & reporting : achievements, progress, results, issues & next steps
Customer facing activities and meetings
R&D interface
Manage Test & Acceptance coordination
Technical Skills & Experience:
Experience on Telco solution design and complex usecase integration within the offered products.Experience on High/Low Level Design documentsAdvanced Troubleshooting & Integration capabilities preferably on PCRF and PCF. Nokia Experience preferred.Knowledge of Unix/Linux OS's,OpenStack, Kubernetes & Databases ( Aerospike/MariaDB/Oracle/SQL )Competences on TCP/IP & main Protocols : Diameter ( Gx-Rx-Sy )/ HTTP2 / SIP / Sigtran / SOAP-XML / SNMP)Advanced competence of NW Architectures/Products & International standards : 3GPP/ETSICloud knowledge ( VNF, CNF ) & related products ( CBIS/CBAM - NCS/NCOM) or platform VmWare/Openstack ...Basic knowledge of Policy sw solution portfolio based on 5780DSC/SPS-P / NPC CNF experience is a notably add-onExperience on Application integration projects, in particular in multi BD and/or complex projectsFamiliarity with Payment systems, Mobile Network Integration, VoLTE, IMS and SDM would be importantPrevious experience with OSS/BSS systems and frameworksSolution Architect accreditation or referenced experiences
Soft skills:LeadershipReportingTeam-workingCustomer focus & relationshipAnalytical mind setAdvanced level English
The role will require a
minimum three-month onsite presence in Seattle
during the initial phase.
Qualifications
Impact
Impact is primarily short term and and typically functional, departmental or small single geographic in scope through management of resources. Accountable for departmenta/program goals, achievement and cost performance. Actions and errors will normally impact business, program, project, function. Marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy.
Scope & Contribution
Individual Contributor: Independently carrying out consulting, specific functional work within a Business Unit/Geography. Assumes broad perspective. Resolves unique and highly complex problems within own discipline. Makes decisions about own and/or project work using known solutions as basis. Managerial/Supervisory: Typically second (occasionally first) level of solid line management. Effective management of resources and development/implementation of plans and processes. Interprets policies and establishes procedures. Increased awareness and influence of other functions outside of own business area. Decision making often repeated in similar manner - able to choose correct solution or modify existing solution.
Innovation
Highly independent and self directed. Develops plans, measures effectiveness. Assesses customer relationships and service levels. Can develop and implement complex and innovative concepts. Problems require searching and selecting. Anticipates problems, seeks opportunities. Models creative and innovative work methods.
Communication
Communicates with parties within and outside of own job function, which may include external customers or vendors depending upon the job function.Requires ability to influence others outside of own job area on policies, practices and procedures. Has cross-cultural knowledge and global mindset. Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches. Requires influencing others outside of own job area on policies, practices and procedures, e.g. by expressing complex information in an engaging and inspiring manner.
Knowledge & Experience
Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective. Typically requires 7-10 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
About Us
Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:
One of the World's Most Ethical Companies by EthisphereGender-Equality Index by BloombergWorkplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
Architecture (ART) covers the development of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. Contains the definition of an architecture which comprises an integration design and specification of products and / or services which makeup the solution.
Responsibilities
The Customer Solutions Architect will be assigned to the project delivery activities and main responsibilities include NPC design, driving technical interaction with customer, ensuring the proper implementation of requirements & in close cooperation with the other domain SAs of the project, NPI & R&D teams.
The role will require a minimum three-month onsite presence in Seattle during the initial phase.
Relevant Tasks:
Requirement analysis and product-level implementation definitionUse Case detailed definition in discussion with Customer and Market (according to SoW & 3GPP )Product Impacts determination & Risk AssessmentHigh-Level Design ( Architecture & Call Flows )CIQLow-Level Design ( IP & NW Design )Policy Rules design, development & validationTest Strategy preparation ( SVS )Support to Test execution & AcceptanceGood Troubleshooting skills with End-to-end call flows understanding including PACO, Subscriber Database and IMS.Scripting and automation inputs to help project teams.
Project setup & planning technical meetings
Lead Technical review of relevant docs ( HLD/LLD/SVS/RSV-Test strategy/ATP/MOP )
Team coordination
Technical Risk analysis & Mitigation
Project status & reporting : achievements, progress, results, issues & next steps
Customer facing activities and meetings
R&D interface
Manage Test & Acceptance coordination
Technical Skills & Experience:
Experience on Telco solution design and complex usecase integration within the offered products.Experience on High/Low Level Design documentsAdvanced Troubleshooting & Integration capabilities preferably on PCRF and PCF. Nokia Experience preferred.Knowledge of Unix/Linux OS's,OpenStack, Kubernetes & Databases ( Aerospike/MariaDB/Oracle/SQL )Competences on TCP/IP & main Protocols : Diameter ( Gx-Rx-Sy )/ HTTP2 / SIP / Sigtran / SOAP-XML / SNMP)Advanced competence of NW Architectures/Products & International standards : 3GPP/ETSICloud knowledge ( VNF, CNF ) & related products ( CBIS/CBAM - NCS/NCOM) or platform VmWare/Openstack ...Basic knowledge of Policy sw solution portfolio based on 5780DSC/SPS-P / NPC CNF experience is a notably add-onExperience on Application integration projects, in particular in multi BD and/or complex projectsFamiliarity with Payment systems, Mobile Network Integration, VoLTE, IMS and SDM would be importantPrevious experience with OSS/BSS systems and frameworksSolution Architect accreditation or referenced experiences
Soft skills:LeadershipReportingTeam-workingCustomer focus & relationshipAnalytical mind setAdvanced level English
The role will require a
minimum three-month onsite presence in Seattle
during the initial phase.
Qualifications
Impact
Impact is primarily short term and and typically functional, departmental or small single geographic in scope through management of resources. Accountable for departmenta/program goals, achievement and cost performance. Actions and errors will normally impact business, program, project, function. Marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy.
Scope & Contribution
Individual Contributor: Independently carrying out consulting, specific functional work within a Business Unit/Geography. Assumes broad perspective. Resolves unique and highly complex problems within own discipline. Makes decisions about own and/or project work using known solutions as basis. Managerial/Supervisory: Typically second (occasionally first) level of solid line management. Effective management of resources and development/implementation of plans and processes. Interprets policies and establishes procedures. Increased awareness and influence of other functions outside of own business area. Decision making often repeated in similar manner - able to choose correct solution or modify existing solution.
Innovation
Highly independent and self directed. Develops plans, measures effectiveness. Assesses customer relationships and service levels. Can develop and implement complex and innovative concepts. Problems require searching and selecting. Anticipates problems, seeks opportunities. Models creative and innovative work methods.
Communication
Communicates with parties within and outside of own job function, which may include external customers or vendors depending upon the job function.Requires ability to influence others outside of own job area on policies, practices and procedures. Has cross-cultural knowledge and global mindset. Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches. Requires influencing others outside of own job area on policies, practices and procedures, e.g. by expressing complex information in an engaging and inspiring manner.
Knowledge & Experience
Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective. Typically requires 7-10 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
About Us
Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:
One of the World's Most Ethical Companies by EthisphereGender-Equality Index by BloombergWorkplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.