Barnes & Noble
Desktop Technician- Temporary PT-1st Shift and 2nd Shift
Barnes & Noble, Reno, Nevada, United States, 89550
Job Summary
Barnes & Noble Reno Distribution Center is HIRING! We are located right off exit 26 on Interstate 580- just 6 miles south of the Reno-Tahoe Airport!
Desktop Technician- Temporary PositionStarting rate of pay $25-$30 per hour
The Desktop Technicians' role is to serve as initial point of contact for user of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology.
•Flexible shifts will likely include Monday and Tuesday 10am-6:30pm, Fridays and Sundays 3:00pm-11:30pm.•Flexible to cover other shifts as needed.•Average 20-30 hrs per week.
Explore Why Barnes & Noble Is a Great Place to WorkWe offer career opportunities that are more than just a job.
YOU'RE VALUED. Our employees are fundamental to our business. We aim to ensure you always have the tools and resources you need to succeed.YOU'RE INVOLVED. Working in our distribution centers is a great way to support our stores and customers.YOU'RE A PART OF A TEAM. We foster a collaborative environment, so that our employees are passionate about their jobs and the company.YOU MAKE AN IMPACT. Many on our team enjoy long careers with us and have a real influence on our business.YOU'RE ENCOURAGED. We offer a supportive environment, where you can lean into challenges, while continuously learning.
Read on for more reasons to join our team:•Generous 50% employee discounts available to use in our stores and cafes!•Positive work environment
What You Do
•Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance•Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems.•Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.•Day to day administration of user accounts in Active Directory in observance of corporate security guidelines•Research and test new software and hardware implementations for future use in the organizations environment.•Monitor and track issues to ensure accurate and timely resolution.•Create and update detailed documentation for use in future problem resolution.•Be able to work with flexible schedules (including weekends) and be available for an on-call support.
Knowledge & Experience
Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etcExperience supporting Microsoft Office software and other common office softwareExperience supporting a WMS strongly preferred.Experience configuring and troubleshooting TCP/IPExperience supporting wireless network devicesAbility to lift and carry up to 50 lbsAbility to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.Ability to appropriately prioritize work effortsCustomer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.
Position Qualifications:An associate's degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems.
EEO Statement
Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as all other protected groups.
Barnes & Noble Reno Distribution Center is HIRING! We are located right off exit 26 on Interstate 580- just 6 miles south of the Reno-Tahoe Airport!
Desktop Technician- Temporary PositionStarting rate of pay $25-$30 per hour
The Desktop Technicians' role is to serve as initial point of contact for user of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology.
•Flexible shifts will likely include Monday and Tuesday 10am-6:30pm, Fridays and Sundays 3:00pm-11:30pm.•Flexible to cover other shifts as needed.•Average 20-30 hrs per week.
Explore Why Barnes & Noble Is a Great Place to WorkWe offer career opportunities that are more than just a job.
YOU'RE VALUED. Our employees are fundamental to our business. We aim to ensure you always have the tools and resources you need to succeed.YOU'RE INVOLVED. Working in our distribution centers is a great way to support our stores and customers.YOU'RE A PART OF A TEAM. We foster a collaborative environment, so that our employees are passionate about their jobs and the company.YOU MAKE AN IMPACT. Many on our team enjoy long careers with us and have a real influence on our business.YOU'RE ENCOURAGED. We offer a supportive environment, where you can lean into challenges, while continuously learning.
Read on for more reasons to join our team:•Generous 50% employee discounts available to use in our stores and cafes!•Positive work environment
What You Do
•Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance•Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems.•Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.•Day to day administration of user accounts in Active Directory in observance of corporate security guidelines•Research and test new software and hardware implementations for future use in the organizations environment.•Monitor and track issues to ensure accurate and timely resolution.•Create and update detailed documentation for use in future problem resolution.•Be able to work with flexible schedules (including weekends) and be available for an on-call support.
Knowledge & Experience
Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etcExperience supporting Microsoft Office software and other common office softwareExperience supporting a WMS strongly preferred.Experience configuring and troubleshooting TCP/IPExperience supporting wireless network devicesAbility to lift and carry up to 50 lbsAbility to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.Ability to appropriately prioritize work effortsCustomer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.
Position Qualifications:An associate's degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems.
EEO Statement
Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as all other protected groups.