SolutioNHealth
SolutionHealth - EPIC Revenue Cycle Applications Architect - IT - Full Time
SolutioNHealth, Concord, New Hampshire, United States, 03306
Come work at the best place to give and receive care!?Job Description:Who We Are:SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.About the Job:The EPIC Revenue Cycle Application Architect will plan and achieve the design, implementation, and optimization of features within all Revenue Cycle Applications, with a primary focus on Billing (PB, HB, Prelude, Claims, Contracts). This role will also integrate patient access (scheduling, registration, referrals, RTE, Security), HIM (HIM/Identity), and other applications (Hello World, MyChart, Clinical Applications, Third Party Revenue Cycle applications, etc.) to enhance the Patient Financial Experience.The EPIC Revenue Cycle Application Architect will collaborate with a team of EPIC Application Analysts in advancing and redesigning application builds and security architecture, utilizing technical expertise in EPIC Revenue Cycle applications and a broad understanding of operational practices. Responsibilities include managing application projects through design, build, testing, and implementation phases, documenting workflow redesign processes, and adapting software to meet user needs. The role also involves collaborating with revenue cycle and clinical users to create or adapt written protocols, preparing detailed specifications for operational processes, information flow, risk, and impact analysis, and translating business requirements into functional/technical specifications and designs.The incumbent will evaluate project and optimization submissions for appropriateness, requirements, dependencies, resource needs, and budget implications, and manage project plans for large, complex projects spanning departments, divisions, or enterprise-wide levels. Additionally, the architect will ensure compliance with federal initiatives and improve outcomes related to patient safety, quality, and financial initiatives. Establishing credibility at all levels, building partnerships through positive consultative interactions, and providing leadership to analyst teams by fostering an environment conducive to professional interaction, creative problem-solving, and the development/implementation of EPIC systems and associated third-party systems are also key aspects of this roleWhat Youll Do:Accountability - Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model. Demonstrates a commitment to service excellence, following IS Standards of Behaviors, governance, and performance management processes. Pays attention to details. Completes work, which is thorough and complete, and does not require assignment to be redone. Work is completed in a manner that accomplishes the desired results and exceeds standards of acceptability.
Building
Skills
- Serves as a technical and operational process expert in assigned areas. Able to research, analyze and understand workflows of end users using extensive system and operational knowledge to design and configure complex and integrated systems which improve processes, add efficiencies, and promote patient safety. Understands, follows, and ensures compliance with change control processes.
Communication with End Users
- Strategically navigates the political complexities of the organization, maneuvering comfortably through complex policy, process, and people-related organization dynamics. Establishes credibility and builds partnerships with customers and colleagues. Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors.
Departmental Collaboration & Support - Facilitates open communication amongst teams. Uses appropriate form of communication to convey messages effectively and efficiently. Demonstrates ability to facilitate discussions, drive consensus, and manage/deescalate incidents or challenging conversations. Reaches out to teammates to discuss items to obtain resolution.
Documentation
Responsible for ensuring the creation and maintenance of workflow documentation as pertains to build within Revenue Cycle Applications. Leads efforts in assuring documentation standards are utilized by team to improve their documentation skills. Inclusive of support, installation/testing, training, maintenance, meeting minutes and other various documentation as required. Manages documentation for assigned projects and ensures timely delivery to necessary parties.
Healthcare Informatics
- Advances the evolution of systems to support the effective and efficient flow of patient information across the system and maximize clinical and financial performance. Focused attention to furthering an EPIC first approach and streamlining technical workflows and system utilization across the organization. Facilitates the adoption and use of health information systems by streamlining processes and workflows across application teams. Utilize project management methodologies and clinical/business expertise to inform workflow, system design, and support end users. Demonstrates a comprehensive understanding of heuristics in software design and focuses on these principles when evaluating and designing workflows and build solutions.
Information Technology - Demonstrates advanced knowledge of best practices and proactively applies in the implementation and maintenance of information systems. Promotes and monitors the importance of developing processes that can be sustained. Ability to utilize core tools needed to perform system enhancements, support, and documentation (e.g., FTP, Office Products, SharePoint). Responsible for following departmental standards and policies when utilizing application tools, recommending improvement potentials.
Presentation Skills
- Presents diverse topics to diverse groups. Has the ability and can represent well in multiple areas. Is enthusiastic and constantly successful when stretching outside of their comfort zone. Consistently demonstrates ability to maintain/facilitate productive and professional discussion.
Project & Task Management
- Consults with departmental leadership to determine information technology requirements to determine boundaries and priorities of new projects to support the departmental needs. Works with departmental leadership involved with proposed projects to define scope of project requests. As necessary, creates and maintains a project plan for assigned projects, at as detailed a level as needed for application implementations or project oversight.
Testing
- Coordinates the development of application and the approval process for integrated test scripts for complex and integrated workflows for assigned projects. Ensures projects undergo thoroughly testing until results meet departmental standards and end user approval. Follows established process for production moves per departmental policy, moves only after approval obtained.
Who You Are:Education:
bachelors degree required. A combination of relevant education (associate degree) and two (2) additional years of experience as outlined below can be substituted for the required degree.Licensure/Certification:
Current EPIC training status (certification, accreditation, and/or proficiency) in primary application required. Combination of current EPIC training statuses in additional area(s) in application maintenance and development required. If EPIC training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion.Why Youll Love Us:Health, dental, prescription, and vision coverage for full-time & part-time employees
Short-term disability, long-term disability, and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan
And more!#ACBWork Shift:M-F 8-5; A standard workweek is required, with a varying degree of hours beyond 40 hours required due to flexing needs of the business. Schedule changes that include evening or overnight support required to support work projects. Participation in an on-call (overnight/weekend) support rotation, based on supported application needs, in addition to regular schedule may be required.
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Building
Skills
- Serves as a technical and operational process expert in assigned areas. Able to research, analyze and understand workflows of end users using extensive system and operational knowledge to design and configure complex and integrated systems which improve processes, add efficiencies, and promote patient safety. Understands, follows, and ensures compliance with change control processes.
Communication with End Users
- Strategically navigates the political complexities of the organization, maneuvering comfortably through complex policy, process, and people-related organization dynamics. Establishes credibility and builds partnerships with customers and colleagues. Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors.
Departmental Collaboration & Support - Facilitates open communication amongst teams. Uses appropriate form of communication to convey messages effectively and efficiently. Demonstrates ability to facilitate discussions, drive consensus, and manage/deescalate incidents or challenging conversations. Reaches out to teammates to discuss items to obtain resolution.
Documentation
Responsible for ensuring the creation and maintenance of workflow documentation as pertains to build within Revenue Cycle Applications. Leads efforts in assuring documentation standards are utilized by team to improve their documentation skills. Inclusive of support, installation/testing, training, maintenance, meeting minutes and other various documentation as required. Manages documentation for assigned projects and ensures timely delivery to necessary parties.
Healthcare Informatics
- Advances the evolution of systems to support the effective and efficient flow of patient information across the system and maximize clinical and financial performance. Focused attention to furthering an EPIC first approach and streamlining technical workflows and system utilization across the organization. Facilitates the adoption and use of health information systems by streamlining processes and workflows across application teams. Utilize project management methodologies and clinical/business expertise to inform workflow, system design, and support end users. Demonstrates a comprehensive understanding of heuristics in software design and focuses on these principles when evaluating and designing workflows and build solutions.
Information Technology - Demonstrates advanced knowledge of best practices and proactively applies in the implementation and maintenance of information systems. Promotes and monitors the importance of developing processes that can be sustained. Ability to utilize core tools needed to perform system enhancements, support, and documentation (e.g., FTP, Office Products, SharePoint). Responsible for following departmental standards and policies when utilizing application tools, recommending improvement potentials.
Presentation Skills
- Presents diverse topics to diverse groups. Has the ability and can represent well in multiple areas. Is enthusiastic and constantly successful when stretching outside of their comfort zone. Consistently demonstrates ability to maintain/facilitate productive and professional discussion.
Project & Task Management
- Consults with departmental leadership to determine information technology requirements to determine boundaries and priorities of new projects to support the departmental needs. Works with departmental leadership involved with proposed projects to define scope of project requests. As necessary, creates and maintains a project plan for assigned projects, at as detailed a level as needed for application implementations or project oversight.
Testing
- Coordinates the development of application and the approval process for integrated test scripts for complex and integrated workflows for assigned projects. Ensures projects undergo thoroughly testing until results meet departmental standards and end user approval. Follows established process for production moves per departmental policy, moves only after approval obtained.
Who You Are:Education:
bachelors degree required. A combination of relevant education (associate degree) and two (2) additional years of experience as outlined below can be substituted for the required degree.Licensure/Certification:
Current EPIC training status (certification, accreditation, and/or proficiency) in primary application required. Combination of current EPIC training statuses in additional area(s) in application maintenance and development required. If EPIC training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion.Why Youll Love Us:Health, dental, prescription, and vision coverage for full-time & part-time employees
Short-term disability, long-term disability, and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan
And more!#ACBWork Shift:M-F 8-5; A standard workweek is required, with a varying degree of hours beyond 40 hours required due to flexing needs of the business. Schedule changes that include evening or overnight support required to support work projects. Participation in an on-call (overnight/weekend) support rotation, based on supported application needs, in addition to regular schedule may be required.
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.