Infrastructure Analyst III

CTG is seeking to fill an Infrastructure Analyst III opening for our client in Buffalo, NY.**Location:** Buffalo, NY**Duration:** 12 months**Overview:**The Infrastructure Analyst III will be responsible for completing activities related to complex installations, configuration, operation, and maintenance of systems hardware and software, along with related infrastructure. This role ensures adherence to organizational values, enabling staff and partners to effectively utilize technology.**Primary Responsibilities:**+ Respond to and resolve help desk escalations based on previous incident outcomes.+ Create trending information of system issues to support efforts to address identified problems through analysis.+ Develop and document procedures for work order and request-based tasks.+ Resolve identified technical incidents requiring advanced problem-solving; analyze and isolate issues effectively.+ Utilize advanced diagnostic tools for troubleshooting technical issues.+ Execute systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates.+ Schedule maintenance changes to mitigate operational risk.+ Participate in project work as a member of cross-functional teams; lead the technical team within a project and contribute to design efforts.+ Provide coaching to less experienced staff on processes and technologies.+ Complete scheduled evening responsibilities.+ Document and initiate procedures for maintenance tasks and other needs for reference.+ Identify opportunities for automation or improvement of SOP and maintenance tasks to enhance efficiency.+ Understand and adhere to the companys risk and regulatory standards, policies, and controls, identifying risk-related issues for escalation to management.+ Promote an inclusive environment that reflects the company brand.+ Maintain internal control standards, ensuring timely implementation of internal and external audit points and addressing issues raised by external regulators.+ Complete other related duties as assigned.**Scope of Responsibilities:**The Infrastructure Analyst III will work closely with technical teams, project stakeholders, and customers to ensure optimal system performance and support organizational objectives.**Supervisory/Managerial Responsibilities:**This position may involve leading technical teams on projects and providing mentorship to less experienced staff.**Education and Experience Required:**+ Minimum of 6 years of higher education and/or relevant work experience.+ Experience in reading and understanding technical information.+ Detail-oriented with strong written and verbal communication skills.+ Proven ability to communicate technical information within a team and to management.+ Strong customer focus with the ability to manage multiple work priorities.**Education and Experience Preferred:**+ Bachelors degree in a technology-related field.+ Minimum of 7 years of higher education and/or relevant work experience.+ Certifications or special training in related technologies.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.**To Apply:**To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter **Tana Stilloe at Tana.Stilloe** **@ctg.com** . Kindly forward this to any other interested parties. Thank you!**About CTG**CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.