Part-Time Service Desk Technician

Multnomah Athletic Club is more than Portland's most legendary hub of sports and socializing. It's like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, full massage and physical therapy offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC's 600,000 square feet of recreational possibilities. Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more. The Role: As Service Desk Technician 1, you'll be on the frontline of our technical support team. Your primary responsibility will be to deliver exceptional support to our MAC users and systems, ensuring smooth operations across our technology landscape. You'll proactively manage onboarding and termination requests, maintain a deep understanding of our applications, systems, and interfaces, and provide top-notch training and troubleshooting support. This position is part-time and on-site. What You'll Do: Provide Exceptional Support: Respond, triage, and dispatch technical support requests via calls, emails, and in-person. Monitor & Process Requests: Proactively handle onboarding and termination requests, ensuring accuracy and timely processing. Enhance User Satisfaction: Deliver courteous and professional service, addressing computer-related issues, desktop systems, telephone equipment, and more. Support & Train: Offer fundamental training to end-users on computers, applications, and systems while supporting various devices including printers, POS equipment, and mobile tools. Manage Helpdesk: Oversee helpdesk ticketing system, email, and voicemail to ensure efficient ticket management and resolution. Document & Follow Up: Keep detailed records, follow up on long-term issues, and track compliance with Service Level standards. Special Projects: Take on special projects as assigned by the Technology Director and participate in club-related training. What You'll Bring: Educational Background: Associate degree in computer science, information systems, or a related field; or equivalent training and relevant work experience. Technical Skills: Proficiency in software knowledge, Microsoft applications, basic networking, and personal computer operations. Customer Service: Strong service-oriented attitude with excellent communication and decision-making skills. Detail Orientation: Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment. Problem-Solving: Capability to convey technical procedures in layman's terms and provide proactive, effective solutions. What You'll Gain: At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you: Full-time employees: Enjoy medical, dental, and vision insurance. Facility access: Free access to our exercise room and classes, climbing gym, and pools. Convenience: Free parking and discounted public transportation passes. Retirement: Participate in our 401(k) program with an employer match. Well-being: Access our Employee Assistance Program (EAP) and the Headspace wellness app for free. Perks: Enjoy discounts on club services and meals. Ready to make an impact? Apply today to join a team where your skills and passion for technology will be valued and where you'll have the chance to grow both personally and professionally The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Other details Job Family New Job Family Pay Type Hourly Apply Now