Navy Federal Credit Union
ETS Support Lead I
Navy Federal Credit Union, Vienna, Virginia, United States, 22184
Overview
To serve as the technical subject matter expert for an assigned area providing operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed. Assist in leading basic/routine tasks of narrow scope and limited latitude requiring basic research/review.
Responsibilities
Provide comprehensive day-to-day operational support
Oversee and coordinate recovery operations in the event of operational failure
Recommend, develop, and maintain complete and accurate documentation for supported environments
Lead and coordinate availability and performance monitoring activities, and execution of scheduled maintenance activities
Provide technical support and troubleshooting
Perform analysis of applications and enhancements for process improvement or re-engineering
Coordinate, document and evaluate unit testing for software defects
Ensure compliance with NFCU's ISD standards, practices and processes
Initiate and prioritize multiple activities for assigned support area for completion of functions
Perform root cause analysis to identify and resolve recurring technical problems
Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility
Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
Perform engineering technology research, procurement, deployment, and configuration for new and modified systems
Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Ensure clear, concise and effective communication of material
Lead, guide and mentor less experienced staff
Perform other duties as assigned
Qualifications
Bachelor's degree in Information Technology, or related field, or the equivalent combination of education, training, and experience
Familiarity with development and/or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
Exposure to Information Technology operations performance, reliability, and availability metrics
Exposure to working with all levels of staff, management, stakeholders, vendors
Exposure to leading, guiding and mentoring others
Basic research, analytical, and problem solving skills
Basic skill troubleshooting and resolving technical problems
Basic skill presenting findings, conclusions, alternatives and information clearly and concisely
Basic skill in producing desired results and achieving goals and objectives
Basic skill exercising initiative and using good judgment to make sound decisions
Basic organizational, planning and time management skills
Basic skill interacting with staff, management, stakeholders and vendors diplomatically and tactfully
Basic verbal and written communication skills
Basic database, word processing, spreadsheet, and presentation software skills
Desired Qualifications
Master's degree in Information Technology
Familiarity with banking/financial industry standards and practices
Familiarity with NFCU's products, services, programs, policies and procedures
Hours: Monday - Friday, 8:00AM - 4:30PM (onsite)
Locations 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21990
To serve as the technical subject matter expert for an assigned area providing operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed. Assist in leading basic/routine tasks of narrow scope and limited latitude requiring basic research/review.
Responsibilities
Provide comprehensive day-to-day operational support
Oversee and coordinate recovery operations in the event of operational failure
Recommend, develop, and maintain complete and accurate documentation for supported environments
Lead and coordinate availability and performance monitoring activities, and execution of scheduled maintenance activities
Provide technical support and troubleshooting
Perform analysis of applications and enhancements for process improvement or re-engineering
Coordinate, document and evaluate unit testing for software defects
Ensure compliance with NFCU's ISD standards, practices and processes
Initiate and prioritize multiple activities for assigned support area for completion of functions
Perform root cause analysis to identify and resolve recurring technical problems
Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility
Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
Perform engineering technology research, procurement, deployment, and configuration for new and modified systems
Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Ensure clear, concise and effective communication of material
Lead, guide and mentor less experienced staff
Perform other duties as assigned
Qualifications
Bachelor's degree in Information Technology, or related field, or the equivalent combination of education, training, and experience
Familiarity with development and/or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
Exposure to Information Technology operations performance, reliability, and availability metrics
Exposure to working with all levels of staff, management, stakeholders, vendors
Exposure to leading, guiding and mentoring others
Basic research, analytical, and problem solving skills
Basic skill troubleshooting and resolving technical problems
Basic skill presenting findings, conclusions, alternatives and information clearly and concisely
Basic skill in producing desired results and achieving goals and objectives
Basic skill exercising initiative and using good judgment to make sound decisions
Basic organizational, planning and time management skills
Basic skill interacting with staff, management, stakeholders and vendors diplomatically and tactfully
Basic verbal and written communication skills
Basic database, word processing, spreadsheet, and presentation software skills
Desired Qualifications
Master's degree in Information Technology
Familiarity with banking/financial industry standards and practices
Familiarity with NFCU's products, services, programs, policies and procedures
Hours: Monday - Friday, 8:00AM - 4:30PM (onsite)
Locations 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21990