Dining Services IT Support Coordinator

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.Looking for a non-stop and exciting place to work? Caltech is a world-renowned science and engineering institute harboring some of the world's brightest minds. Our Caltech Dining Services Department (CDS) is in search of hiring and cultivating equally talented individuals who are positive, enthusiastic, and passionate about what they do. We are fast-paced, creative, hands-on, and round-the-clock. If you have a great teamwork ethic, positive attitude, and are indispensably flexible and quick to adapt to an always changing environment, join us and be a part of this leading edge & innovative community. Our mission is to provide great food, service, and experience for our students and community.CDS operates four dining units (Browne Dining Hall, Red Door Marketplace, Broad Cafe, and Avery Kitchen) for a campus community of 2000. We also serve over 950 students, 7 days a week, through our Meal Plan Program and maintain a burgeoning Catering Department.This is an Essential Reporting position. In the event of an emergency on campus, an employee designated as essential reporting has essential job skills that are needed for response and recovery and is expected to report to Campus as soon as possible.Job SummaryThe Dining Services Support Coordinator is responsible for assisting the department in a variety of basic IT and equipment needs. This position should be very comfortable with setting up, installing, and troubleshooting computer issues. They will also be entering data into and maintaining our recipe and food service management software, register equipment, digital menus, and social media accounts. They will assist the department in creating short recipe videos, fun dining video highlights, as well as other dining-related tasks. Ensures the unit is ready for service, staff has the tools and knowledge they need to do their jobs, and that all equipment is in good operating condition. The candidate must have strong communication skills and is required to communicate any staff & unit needs requiring assistance from the manager.Job Duties:Become an expert in CBORD FMS & Caterease software, our food service management software for campus dining and catering services. Be the go-to resource for maintenance, report generation, forecasting, and operational data for Caltech Dining Services management.Become an expert in Quadpoint, our point-of-sale software, responsible for menu screen management, item database maintenance, and report generation.Troubleshoot basic hardware problems with the assistance of vendor technical support and our campus IT partners.Maintain the CDS webpage, ensuring all information is up-to-date and accurate.Maintain digital menu boards (Screencloud).Use CDS social media platforms to promote dining related information.Meal Plan Management, to include Activation/Deactivation of Meal Plans.Coordination of refunds for campus Housing and Dining.Financial coordination and reporting to include, WIC Management and reconciliation.Help Desk support for card services, to include Dining Funds related tickets, Meal Plan-Related tickets.Maintains and manages operational reporting for Dining Services (Weekly Operating Reports).Assist in fostering a teamwork-oriented environment.Cultivate a positive and productive workplace by setting the example, communication, vision, teamwork, sense of ownership and positive attitude.Will be occasionally required to perform work outside normal job duties (cashier, stocking, answering phone calls, etc.).May occasionally work a different shift due to unforeseen events or department needs.Must be able to confront a challenge or adverse situation with calm, resolve, and an open, can-do attitude and positive mindset.Other duties as assigned.

Basic QualificationsAssociate's Degree in Information Technology or related field, or 5 years of directly applicable technology support experience.Must have strong technical aptitude and the ability to master unfamiliar software applications quickly.Must possess a ServSafe Certification or must be able to obtain certification within the first 90 days of hire.Must be able to move, bend, twist, lift, push, pull, squat, and reach for extended periods of time, and walk across campus and dining facilities with a sense of urgency.Must be able to lift up to 50 lbs. on a regular basis.Must be able to work as a member of a team with the ability to take direction with a positive attitude.Must be to adapt to changes quickly, take ownership of their work, and take initiative.Must have strong written and oral communication skills.

Preferred QualificationsPrevious dining, retail, or higher education experience is preferred.Familiarity with point-of-sale software and hardware systems is preferred.

Required DocumentsResume.Professional References.

Hiring Range$29.00 - $37.50 Per Hour

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, and more. Non-benefit eligible employees will have access to some benefits such as onsite counseling and sick time. Learn more about our benefits and staff perks.

EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law.

Caltech is a VEVRAA Federal Contractor.To read more Equal Employment Opportunity (EEO) go to eeoc_self_print_poster.pdf.Disability AccommodationsIf you would like to request an accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Caltech Recruiting at employment@caltech.edu.