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Frederick County , Inc.

Technology Specialist - Circuit Court

Frederick County , Inc., Frederick, Maryland, United States, 21701


Salary:

$25.70 - $41.13 Hourly

Location :

Courthouse Complex - Frederick, MD

Job Type:

Full-time Regular

Job Number:

FY25-00371

Department:

Circuit Court

Opening Date:

10/30/2024

Closing Date:

11/13/2024 4:00 PM Eastern

JOB INFORMATION

Non-exempt; full-time; 40 of hours worked; 8:00 a.m. - 5:00 p.m. may require some evening work; full-benefits

This technical position is responsible for providing high-quality, end-user support in regard to technology used in Circuit Court. The position will diagnose, troubleshoot and repair computer-based issues and provide support for transfers/changes and physical moves. Independent judgment is required to recognize unusual conditions by monitoring activity and responding appropriately; and to troubleshoot and answer support questions from the court community according to established standards. Supervision is received from the Chambers Manager.

Circuit Court : Pursuant to Section 2-501 of the Courts and Judicial Proceedings Article of the Annotated Code of Maryland, this at-will position serves at the discretion of the Circuit Court Judges.NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions. For transfers and promotions, wage rates are calculated per County policy.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

11 days of Vacation leave with increase after 2 years of employment15 days of Sick leave with unlimited annual carryover11 paid holidays, plus 2 additional floating holidaysDay 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefitCounty and Employee funded Defined Benefit Pension Plan

Vesting after 5 years of serviceAdditional service credit for eligible previous public service, military service, etc.

Work/Life balance programs include: Employee Assistance Program and Employee Wellness ProgramGenerous Tuition Reimbursement ProgramOther employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.Coming soon-early 2025: Employee Health Center with no or low cost primary and urgent care

For more information, visit our

benefits

page on the Frederick County Government

job opportunities webpage

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Provide technical support for Circuit Court equipment to include courtroom presentation equipment, desktops, laptops, Polycoms, interpreter equipment and listening devise, telephone broadcast units and portable CourtSmart system, etcMaintain, track and update computer assets throughout Circuit Court; document equipment based on stages in lifecycle; regularly update physical inventory recordsProvide first-level contact and problem resolution support both in-person and virtually for moves, adds and changes to equipment as well as routine upgrades; escalate critical issues to Interagency Information Technology (IIT)Update and maintain devices with all current security policies and patchesEvaluate and recommend new technologies, upgrades, migrations and improvements during procurement process; provide technical guidance and evaluate technical projects; research and present alternative solutions to reduce costs and/or improve productivity, as neededAssist and provide technical advice during upgrades, rollouts as related to Judiciary Information Systems (JIS) and IIT as appropriateEvaluate and recommend desktop, printer, and user configurations to IITWork with vendors for repairs, replacements and other hardware concernsAs needed, support other agencies within the courthouse on technical issuesContribute proactively to solving problems to reduce reactive troubleshooting and downtimeCoordinate with JIS and IIT to plan and implement application upgrades, migrations, patch/fixes and other events across the organization, including notification and alternatives planningProvide troubleshooting for remote connections, network access, local security policies, desktop firewall and security settingsPerform other related duties as requiredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.QUALIFICATIONS AND REQUIREMENTS

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Associate's degreeMinimum 2 years of Information Technology (IT) work experienceNOTE: Additional related experience may substitute for the degree requirement. Related technical certification may reduce the work experience requirement (CompTIA A+, Microsoft Cisco, and Google IT Support certificationsKNOWLEDGE, SKILLS AND ABILITIES:

Strong clerical and record-keeping skills, including the ability to accurately perform basic math and financial functionsAbility to accurately compile and prepare statistical data and reportsAbility to effectively access and utilize Microsoft Office Suite, e-mail, spreadsheet and other systems and equipment, and to learn new software as it is requiredAbility to effectively organize work, determine priorities, including the ability to make decisions and complete assigned duties with minimal supervisionDiscretion and good judgment in dealing with sensitive and personal information with ability to maintain appropriate confidentialityStrong and effective spoken and written (English) communication skills including the ability to clearly explain policies and proceduresAbility to provide exceptional customer service including the ability to explain technical concepts to clients and ability to manage client expectationsAbility to establish and maintain effective working relationships with co-workers, elected officials, attorneys, representatives of cooperating agencies and the general publicKnowledge of Windows operating systems and Microsoft Office applications in a multi-user environmentAbility to work effectively and independently at high level of customer support, with ability to demonstrate effective organization, attention to detail and protocols, and compliance with confidentiality and ethical standardsInitiative to keep technical skills and IT process and procedural knowledge currentAbility to accurately compile and prepare data and reportsPREFERENCE MAY BE GIVEN FOR:

Degree in an information technology fieldCurrent IT certificationsExperience working in a local government or court/legal settingPHYSICAL REQUIREMENTS / WORKING CONDITIONS:

While working in this position the employee is required to frequently sit, walk, reach, climb, lift up to 20 pounds and perform repetitive motions; occasionally stoop; rarely lift between 2-50 pounds, pull over 40 pounds and driveWhile working in this position, the employee is required to constantly work indoors; rarely work outdoors and potential exposure to infectious diseasesADDITIONAL INFORMATION / EXAMINATION PROCESS

Available for varied evening and weekend work hours to accommodate meetings, special events, etc.Ability to provide own transportation to meetings, etc.Required certifications must be maintained throughout tenure of employment

KIND OF EXAMINATION (may include):An evaluation of training and qualificationsOne or more interviewsA background check conducted through Maryland Judiciary

Retirement Plan:A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.

Health Insurance :County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.

Dental Insurance:Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment

NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.

Flexible Spending Accounts:The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $2,700 per year for Health Care Spending and $5,000 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.

Life Insurance:Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Voluntary Life Insurance Program is offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, spouses and dependents.

Savings Plan - Deferred Compensation:The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time.

Educational Reimbursement Program:County employees who have successfully passed their probationary period may take up to two job-related courses per semester at any accredited educational institution. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.

Employee Assistance Program:This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related problem.

LeaveAnnual Leave - Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year0 - 2 years 11 days2 - 10 years 17 days10 + years 24 days

Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.

Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.

NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.

Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, Military.

Holidays:The County observes 10 holidays every year and 11 are observed on years of General Elections.

For additional information on Frederick County Governments benefit package, please visit the Division of Human Resources website at

All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013.

01

Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state "see resume" as your response, you will not be considered further.

I have read and acknowledge the above instructions.

02

Which best describes your level of education?

Less than high school diploma or the equivalencyHigh school diploma or the equivalencyAssociate's degree receivedBachelor's degree receivedAdvanced degree received

03

If you have earned a college degree, was it in an information technology field?

YesNo

04

How many years of Information Technology (IT) work experience do you have?

Less than 1 year of work experience1 year of work experience2 years of work experience3 years of work experience4 years or more of work experience

05

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be considered further.

06

Do you have current IT certifications?

YesNo

07

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not receive the preference credit.

08

Do you have experience working in a local government or court/legal setting?

YesNo

09

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not receive the preference credit.

Required Question