Simera
Data Entry Specialist (Fast Food Industry) MX (Remote)
Simera, San Francisco, California, United States, 94199
Unlock your remote work journey: you shine, we match you! Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.
Summary:
We are looking for a Data Entry Specialist with a focus on Food Service to join our remote Data Research Team. This role requires someone with exceptional multitasking abilities, a keen eye for detail, and a strong commitment to delivering a seamless user experience. You will be responsible for transcribing drive-thru interactions, managing real-time data entry, and troubleshooting technical issues in collaboration with our Linguistics and Engineering teams.
Key Responsibilities
Transcribe drive-thru interactions.Memorize menus for all accounts.Operate an internal dashboard to place telephone food orders.Real-time corrective action measures to fix issues at hand.Receive customer orders and input into POS (point of sale system).Test functionality of AI as dictated by developers.Collaborate with the Linguistics team on order flows, language changes, and menu updates.Familiarize oneself with local terms, regional accents, and frequent menu variations and combinations.Communicate tech issues with management and submit tickets when appropriate.Troubleshoot issues on individual console as needed.Analyze performance, data, and metrics.Collect specific data as needed for Linguistics and Engineering.Provide feedback regarding performance of AI, as well as usability for the Team.Collaborate with the Data Research Team on performance updates and process improvements.Assist with creation and documentation of processes, policies, and procedures.Qualifications
English C1/C2 required.Dedicated work from homespace.Must be able to work shifts anywhere from 4hr- 13hr increments.Must have a fast internet connection with direct ethernet plug in to your modem/router.Excellent communication skills, fluent in English; Spanish is a plus.Capable of taking initiative and supporting multiple areas of the business.Strong attention to detail.
Summary:
We are looking for a Data Entry Specialist with a focus on Food Service to join our remote Data Research Team. This role requires someone with exceptional multitasking abilities, a keen eye for detail, and a strong commitment to delivering a seamless user experience. You will be responsible for transcribing drive-thru interactions, managing real-time data entry, and troubleshooting technical issues in collaboration with our Linguistics and Engineering teams.
Key Responsibilities
Transcribe drive-thru interactions.Memorize menus for all accounts.Operate an internal dashboard to place telephone food orders.Real-time corrective action measures to fix issues at hand.Receive customer orders and input into POS (point of sale system).Test functionality of AI as dictated by developers.Collaborate with the Linguistics team on order flows, language changes, and menu updates.Familiarize oneself with local terms, regional accents, and frequent menu variations and combinations.Communicate tech issues with management and submit tickets when appropriate.Troubleshoot issues on individual console as needed.Analyze performance, data, and metrics.Collect specific data as needed for Linguistics and Engineering.Provide feedback regarding performance of AI, as well as usability for the Team.Collaborate with the Data Research Team on performance updates and process improvements.Assist with creation and documentation of processes, policies, and procedures.Qualifications
English C1/C2 required.Dedicated work from homespace.Must be able to work shifts anywhere from 4hr- 13hr increments.Must have a fast internet connection with direct ethernet plug in to your modem/router.Excellent communication skills, fluent in English; Spanish is a plus.Capable of taking initiative and supporting multiple areas of the business.Strong attention to detail.