ManTech
Senior Systems Administrator
ManTech, Chantilly, Virginia, United States, 22021
Description & Requirements
ManTech is looking for a motivated, customer-oriented Senior Systems Administrator/Analyst to join our team in Chantilly, VA.
Responsibilities include, but are not limited to:
Maintain/troubleshoot Windows servers and workstations, both on-site and remote
Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
Maintain domain controllers, file servers, application servers and other cloud resources
Properly receive and triage customer incidents in the ticketing system
Follow standard operating procedures to accurately log all tickets within the ticketing system
Perform remote troubleshooting through diagnostic techniques
Properly escalate unresolved tickets to the next tier of support
Engage with customers throughout the process and follow up to ensure proper incident closure
Ensure quality and productivity standards are maintained while meeting customer timelines
Assist in configuring baseline switches, routers and PCs being prepared for deployment
Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
Perform remote site surveys and identify requirements for hardware and cabling
Basic Qualifications:
5+ years of related experience as a System Analyst/Administrator or similar role
Appropriate DoD 8570 Level II certification
Experience with network and patch management
Knowledge of system security, data backup/recovery, and network monitoring
Ability to troubleshoot and problem solve issues to resolution
10% local travel
Excellent customer interaction with a focus on positive service support
Possible evening and/or weekend work as needed (overtime pay available if necessary/approve)
Preferred Qualifications:
Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
DoD 8140-451 Intermediate Certification required (Cloud+ or GICSP or SSCP or GSEC) -OR- equivalent DoD/Military Training as identified in 8140 qualifications matrix
Experience using ticketing systems such as Remedy or ServiceNow
ITIL 4 Foundations certification
Microsoft Certified Solutions Associate (MCSA)
Clearance Requirements:
Top Secret clearance adjudicated within the last 6 years
Willing to submit to a random polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Often positions self to maintain computers in the lab, including under the desks and in the server closet
Frequently communicates with co-workers, management and customers, which may involve delivering presentations
Must be able to exchange accurate information in these situations
.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access https://mantech.avature.net/en_US/careers as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
ManTech is looking for a motivated, customer-oriented Senior Systems Administrator/Analyst to join our team in Chantilly, VA.
Responsibilities include, but are not limited to:
Maintain/troubleshoot Windows servers and workstations, both on-site and remote
Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
Maintain domain controllers, file servers, application servers and other cloud resources
Properly receive and triage customer incidents in the ticketing system
Follow standard operating procedures to accurately log all tickets within the ticketing system
Perform remote troubleshooting through diagnostic techniques
Properly escalate unresolved tickets to the next tier of support
Engage with customers throughout the process and follow up to ensure proper incident closure
Ensure quality and productivity standards are maintained while meeting customer timelines
Assist in configuring baseline switches, routers and PCs being prepared for deployment
Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
Perform remote site surveys and identify requirements for hardware and cabling
Basic Qualifications:
5+ years of related experience as a System Analyst/Administrator or similar role
Appropriate DoD 8570 Level II certification
Experience with network and patch management
Knowledge of system security, data backup/recovery, and network monitoring
Ability to troubleshoot and problem solve issues to resolution
10% local travel
Excellent customer interaction with a focus on positive service support
Possible evening and/or weekend work as needed (overtime pay available if necessary/approve)
Preferred Qualifications:
Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
DoD 8140-451 Intermediate Certification required (Cloud+ or GICSP or SSCP or GSEC) -OR- equivalent DoD/Military Training as identified in 8140 qualifications matrix
Experience using ticketing systems such as Remedy or ServiceNow
ITIL 4 Foundations certification
Microsoft Certified Solutions Associate (MCSA)
Clearance Requirements:
Top Secret clearance adjudicated within the last 6 years
Willing to submit to a random polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Often positions self to maintain computers in the lab, including under the desks and in the server closet
Frequently communicates with co-workers, management and customers, which may involve delivering presentations
Must be able to exchange accurate information in these situations
.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access https://mantech.avature.net/en_US/careers as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.