Resource Informatics Group
Sr. Network Voice Engineer
Resource Informatics Group, Orange, California, United States, 92613
Sr. Network Voice EngineerLocal to Orange CA, 100% On-Site (Only USC)Contract Type: 3+ months with the right to hire
Inputs:
Why is this position open? They need support in migrating from traditional phone system to Cisco cloud.Candidates are missing the mark, having only UCCE or UCCX is a pass, looking for candidates with call manager experience.Great Communication Skills
Important Skills:The manager is specifically looking for people with WEBEX DI (dedicated instance) and Cisco Webex Control Hub experience
Call Manager experienceCisco shop for networkingTalkdesk integration experience is nice to haveRecent WEBEXHealthcare experienceTier I Performs support and solutions for Cisco and VOIP related systems.Supports Cisco voice telephony systems for calling and back office business units.Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager, IM & Presence, Unity Connection, Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration.Experience with Cisco and third-party hospital and clinical systems' integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an on-prem phone system (NEC).Experience with Cisco Webex Control Hub for configuration (adds, moves, changes, deletions), troubleshooting with Cisco TAC, monitoring of the Cisco UC applications.The working environment includes: 4,000 Cisco phones, 2,030 analog phones, and over 30 remote clinics with LAN/WAN connections to the main hospital campus.Qualifications:
Hands-on experience in Cisco technologies such as Cisco UC Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco routing and switching with respect to voice traffic.Five (5) or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies in many of the following:Cisco Unified Communications Manager/Call ManagerCisco Unity/Unity ConnectionCisco Expressway for Mobile Remote AccessPresence - with Microsoft Teams and Cisco Webex AppExperienced with performing root cause analysis, risk identification, and risk mitigationSupport, implement, and troubleshoot voice issues • Implementation of call routing, QoS, device pools, signaling protocols, dial-peers, and partition managementKnowledge with protocols & technologies such as: H323, SIP, RTP, PRI, MGCP, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, VOIP, POE, etc. Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS • Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.Expert experience with Cisco voice router and gateways for SIP trunks, analog stations, integrations via SIP trunks to applications, etc.Knowledge of Visio, SharePoint and other documentation applicationsExperienced with ticketing and asset management such as Service Now or similar softwareExperience with Cisco UCS, VMWare physical & virtual infrastructure
Experience and Requirements:
5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance)CCNA certification or higher required, specialization in Voice or Collaboration - CCNP preferredThree or more years of experience managing enterprise VoIP and Unified Communications systems is preferredBachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptableMust possess strong analytical and problem-solving skills and be organizedShould have a team oriented attitude, solid interpersonal skills and be self-drivenExperience working with multiple departments and managing multiple tasks concurrentlyStrong verbal and written communication skills, must be able to read and comprehend monitoring reportsAbility to work weekends and/or off hours as necessary to meet clients' needsMinimal travel required.
Inputs:
Why is this position open? They need support in migrating from traditional phone system to Cisco cloud.Candidates are missing the mark, having only UCCE or UCCX is a pass, looking for candidates with call manager experience.Great Communication Skills
Important Skills:The manager is specifically looking for people with WEBEX DI (dedicated instance) and Cisco Webex Control Hub experience
Call Manager experienceCisco shop for networkingTalkdesk integration experience is nice to haveRecent WEBEXHealthcare experienceTier I Performs support and solutions for Cisco and VOIP related systems.Supports Cisco voice telephony systems for calling and back office business units.Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager, IM & Presence, Unity Connection, Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration.Experience with Cisco and third-party hospital and clinical systems' integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an on-prem phone system (NEC).Experience with Cisco Webex Control Hub for configuration (adds, moves, changes, deletions), troubleshooting with Cisco TAC, monitoring of the Cisco UC applications.The working environment includes: 4,000 Cisco phones, 2,030 analog phones, and over 30 remote clinics with LAN/WAN connections to the main hospital campus.Qualifications:
Hands-on experience in Cisco technologies such as Cisco UC Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco routing and switching with respect to voice traffic.Five (5) or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies in many of the following:Cisco Unified Communications Manager/Call ManagerCisco Unity/Unity ConnectionCisco Expressway for Mobile Remote AccessPresence - with Microsoft Teams and Cisco Webex AppExperienced with performing root cause analysis, risk identification, and risk mitigationSupport, implement, and troubleshoot voice issues • Implementation of call routing, QoS, device pools, signaling protocols, dial-peers, and partition managementKnowledge with protocols & technologies such as: H323, SIP, RTP, PRI, MGCP, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, VOIP, POE, etc. Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS • Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.Expert experience with Cisco voice router and gateways for SIP trunks, analog stations, integrations via SIP trunks to applications, etc.Knowledge of Visio, SharePoint and other documentation applicationsExperienced with ticketing and asset management such as Service Now or similar softwareExperience with Cisco UCS, VMWare physical & virtual infrastructure
Experience and Requirements:
5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance)CCNA certification or higher required, specialization in Voice or Collaboration - CCNP preferredThree or more years of experience managing enterprise VoIP and Unified Communications systems is preferredBachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptableMust possess strong analytical and problem-solving skills and be organizedShould have a team oriented attitude, solid interpersonal skills and be self-drivenExperience working with multiple departments and managing multiple tasks concurrentlyStrong verbal and written communication skills, must be able to read and comprehend monitoring reportsAbility to work weekends and/or off hours as necessary to meet clients' needsMinimal travel required.