Chastang Enterprises
BDC/Internet Director
Chastang Enterprises, Houston, Texas, United States, 77246
Step into an exciting role at Chastang Ford's Client Care Department in Houston, Texas! We're on the lookout for a seasoned BDC/Internet Director to join our dynamic team. As the BDC/Internet Director, you'll take charge of our consultants, ensuring they excel in achieving departmental metrics and objectives related to customer interactions, appointment setting, showings, and conversions.
Key Responsibilities:
Lead and mentor BDC Consultants to optimize performanceCollaborate with Sales Managers to maximize advertising ROI and enhance customer engagementUphold superior customer service standards while efficiently handling incoming leadsLeverage two years of Automotive Management experience to drive departmental successBenefits:
Very competitive pay plans401k plan with company matchingDealer covered HAS-Health Saving AccountDealer covered short-term and, life insurancePaid Holidays and Birthdays OffMedical, Dental, and Vision plansEmployee discounts on vehicles, parts, and service workTraining and advancement opportunityDrug-free work environmentJob Requirements:
Proficiency in CRM management, Elead experience is a plus.Skillful in objection handling and identifying sales opportunitiesComprehensive understanding of retail and lease deal structuresAbility to maintain daily quotas for appointments, showings, and outbound callsExceptional telephone communication skills with a focus on customer service excellenceEnsure compliance with the FTC Safeguards Rule regarding customer data confidentialityResponsibilities Include:
Establishing and nurturing relationships with potential customers via phone and Internet channelsOverseeing daily operations of the Internet Sales DepartmentGenerating and analyzing metrics to evaluate departmental performanceManaging access to Internet specials across various departmentsEnsuring adherence to manufacturer requirements for lead management and website designAs the leader of our team, you'll be responsible for:
Guiding your team to provide prompt, informative responses to product and service inquiries.Training team members to use a consultative approach that educates customers on vehicle options and additional offerings.Overseeing the scheduling of sales appointments to encourage dealership visits and vehicle inspections.Driving the team's efforts to meet and exceed the Business Development Center's sales targets.
Equal Employment Opportunity:
Chastang Ford is an Equal Opportunity Employer (EOE). We celebrate diversity and welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Join us in driving success and delivering exceptional customer experiences. Apply now to become our next BDC/Internet Director! For any questions please contact Mrs.Naimah Williams at (856) 412-4745.
Key Responsibilities:
Lead and mentor BDC Consultants to optimize performanceCollaborate with Sales Managers to maximize advertising ROI and enhance customer engagementUphold superior customer service standards while efficiently handling incoming leadsLeverage two years of Automotive Management experience to drive departmental successBenefits:
Very competitive pay plans401k plan with company matchingDealer covered HAS-Health Saving AccountDealer covered short-term and, life insurancePaid Holidays and Birthdays OffMedical, Dental, and Vision plansEmployee discounts on vehicles, parts, and service workTraining and advancement opportunityDrug-free work environmentJob Requirements:
Proficiency in CRM management, Elead experience is a plus.Skillful in objection handling and identifying sales opportunitiesComprehensive understanding of retail and lease deal structuresAbility to maintain daily quotas for appointments, showings, and outbound callsExceptional telephone communication skills with a focus on customer service excellenceEnsure compliance with the FTC Safeguards Rule regarding customer data confidentialityResponsibilities Include:
Establishing and nurturing relationships with potential customers via phone and Internet channelsOverseeing daily operations of the Internet Sales DepartmentGenerating and analyzing metrics to evaluate departmental performanceManaging access to Internet specials across various departmentsEnsuring adherence to manufacturer requirements for lead management and website designAs the leader of our team, you'll be responsible for:
Guiding your team to provide prompt, informative responses to product and service inquiries.Training team members to use a consultative approach that educates customers on vehicle options and additional offerings.Overseeing the scheduling of sales appointments to encourage dealership visits and vehicle inspections.Driving the team's efforts to meet and exceed the Business Development Center's sales targets.
Equal Employment Opportunity:
Chastang Ford is an Equal Opportunity Employer (EOE). We celebrate diversity and welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Join us in driving success and delivering exceptional customer experiences. Apply now to become our next BDC/Internet Director! For any questions please contact Mrs.Naimah Williams at (856) 412-4745.