zobility
Customer Support Specialist
zobility, Bridgewater, New Jersey, us, 08807
Job Location: 10 Finderne Avenue, Bridgewater, NJ 08807Position Type: contract( 6 months) with possible extensionPay Rate $28/hr on w2 with BenefitsHybrid positionMust have SAP (SAP92) and Service Cloud experience/KnowledgeQualifications:Minimal education required for the position: High School DiplomaMinimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / SalesCustomer facing operations (i.e. Customer Service, Sales)Order to cash process knowledgeCloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applicationsSupply Chain understanding
Responsibilities:Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
Responsibilities:Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.