PartnerHero
Training Specialist - CRS
PartnerHero, Phoenix, Arizona, United States, 85003
Role Details:
Contract Duration:
Full-timePosition type and schedule:
Full-time | To be determinedTraining Schedule:
To be determinedWork type and Location:
In-Office / would prefer candidates who reside in ArizonaStart Date: November 7, 2024
About UsA little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.The Role
Are you passionate about training? Our business is growing, and we are expanding our support for the company's operations training goals. A successful Dedicated Training Specialist will ensure that the training goals for a large program of Remote Assistance Advisors (RAA). RAAs provide vehicular assistance before, during, and/or after driverless trips through proprietary tooling to interact with the fleet on the road. On this revolutionary and innovative program, our “customer” is the autonomous vehicle.
You will support onboarding and enhance the competencies of our RAAs by conducting training programs that will boost employees' workplace performance in alliance with the Partner’s core values. When requested, you will also train the Partner’s new hire training classes and/or refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.What you’ll do:Assisting in interactive and engaging instructor-led and online training coursesRevising, updating, and maintaining training coursesAdhering to Partner brand, image, and style guidelines in training asset developmentScheduling and delivering standard training plans on a defined timeline for Partners and the staff in a virtual and in-person environmentMaintaining current knowledge of Partner’s products and servicesShowing understanding and demonstrating proficiency with various teams’ processes and procedures for successful training of staffConducting training evaluations and providing feedback to staff and managementWhat we expect from you:Fundamental understanding and ability to apply adult learning principlesAbility to meet tight timelinesAbility to quickly learn and absorb partner culture, processes, and policiesStrong presentation and technical writing skillsExperience designing training programsDemonstrated knowledge of instructional design toolsAbility to produce thorough and complete documentationAbility to work independently as well as a contributing team memberExcellent listening skills and a commitment to communicate clearly, completely, and on timeExcellent time management and organizational skillsExceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationshipsAbility to partner with quality evaluators and develop strategies to support staff development opportunitiesWillingness to accept coaching to remove barriers to effective working relationshipsUnderstanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumptionWhat you’ll get in return:Full-time employmentCompetitive compensation based on experienceA dedicated wellness program, including support from an in-house psychologistAttractive benefits package including medical, dental, and vision options based on locationAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture is at our coreCulture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.Care for others - Cooperate, empathize, and seek opportunities to put each other first.Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.Take ownership - Doing the right thing should come naturally.Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleaguesPartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.
If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
Contract Duration:
Full-timePosition type and schedule:
Full-time | To be determinedTraining Schedule:
To be determinedWork type and Location:
In-Office / would prefer candidates who reside in ArizonaStart Date: November 7, 2024
About UsA little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.The Role
Are you passionate about training? Our business is growing, and we are expanding our support for the company's operations training goals. A successful Dedicated Training Specialist will ensure that the training goals for a large program of Remote Assistance Advisors (RAA). RAAs provide vehicular assistance before, during, and/or after driverless trips through proprietary tooling to interact with the fleet on the road. On this revolutionary and innovative program, our “customer” is the autonomous vehicle.
You will support onboarding and enhance the competencies of our RAAs by conducting training programs that will boost employees' workplace performance in alliance with the Partner’s core values. When requested, you will also train the Partner’s new hire training classes and/or refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.What you’ll do:Assisting in interactive and engaging instructor-led and online training coursesRevising, updating, and maintaining training coursesAdhering to Partner brand, image, and style guidelines in training asset developmentScheduling and delivering standard training plans on a defined timeline for Partners and the staff in a virtual and in-person environmentMaintaining current knowledge of Partner’s products and servicesShowing understanding and demonstrating proficiency with various teams’ processes and procedures for successful training of staffConducting training evaluations and providing feedback to staff and managementWhat we expect from you:Fundamental understanding and ability to apply adult learning principlesAbility to meet tight timelinesAbility to quickly learn and absorb partner culture, processes, and policiesStrong presentation and technical writing skillsExperience designing training programsDemonstrated knowledge of instructional design toolsAbility to produce thorough and complete documentationAbility to work independently as well as a contributing team memberExcellent listening skills and a commitment to communicate clearly, completely, and on timeExcellent time management and organizational skillsExceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationshipsAbility to partner with quality evaluators and develop strategies to support staff development opportunitiesWillingness to accept coaching to remove barriers to effective working relationshipsUnderstanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumptionWhat you’ll get in return:Full-time employmentCompetitive compensation based on experienceA dedicated wellness program, including support from an in-house psychologistAttractive benefits package including medical, dental, and vision options based on locationAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture is at our coreCulture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.Care for others - Cooperate, empathize, and seek opportunities to put each other first.Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.Take ownership - Doing the right thing should come naturally.Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleaguesPartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.
If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.