Booz Allen Hamilton
UC Support Engineer
Booz Allen Hamilton, Bethesda, Maryland, us, 20811
Job Number: R0208759
UC Support Engineer
Key Role:Join an innovative and exciting team providing Unified communications (UC) and Audiovisual (AV) support for Booz Allen staff and the associated systems. Provide technical consulting, client, and system maintenance support for Booz Allen facilities globally. Apply expertise in the UC/AV field, including Webcasting, videoconferencing (VTC), and collaboration support. Provide onsite or remote support for live events, broadcasts and or recordings using both physical and virtual technology. Work with other Booz Allen staff organizations to provide technical support for internal meetings, collaboration spaces, conferences, and other client workspaces. Maintain advanced expertise in networking and IT and interact regularly with and provide support for government clients and other high-level executives. This position requires the ability to work rotating hours, including evenings and provide occasional weekend support.Basic Qualifications:5+ years of experience with UC and AV technologies
5+ years of experience with performing hands-on technical production for executive level events
5+ years of experience with live event support both on site and using virtual event platforms
5+ years of experience with customer service, including government and high-level executive audiences
5+ years of experience with VTC endpoints, including Cisco or Microsoft
5+ years of experience with virtual and streaming based event support
3+ year of experience with advanced IP and networks as it relates to UC and AV technologies
Ability to resolve real time event issues proactively
HS diploma or GED
Additional Qualifications:Experience with Microsoft Teams Live production
Possession of excellent written and verbal communication skills
Possession of excellent problem-solving skills
CTS Certification
CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Work ModelOur people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.EEO CommitmentWe're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
UC Support Engineer
Key Role:Join an innovative and exciting team providing Unified communications (UC) and Audiovisual (AV) support for Booz Allen staff and the associated systems. Provide technical consulting, client, and system maintenance support for Booz Allen facilities globally. Apply expertise in the UC/AV field, including Webcasting, videoconferencing (VTC), and collaboration support. Provide onsite or remote support for live events, broadcasts and or recordings using both physical and virtual technology. Work with other Booz Allen staff organizations to provide technical support for internal meetings, collaboration spaces, conferences, and other client workspaces. Maintain advanced expertise in networking and IT and interact regularly with and provide support for government clients and other high-level executives. This position requires the ability to work rotating hours, including evenings and provide occasional weekend support.Basic Qualifications:5+ years of experience with UC and AV technologies
5+ years of experience with performing hands-on technical production for executive level events
5+ years of experience with live event support both on site and using virtual event platforms
5+ years of experience with customer service, including government and high-level executive audiences
5+ years of experience with VTC endpoints, including Cisco or Microsoft
5+ years of experience with virtual and streaming based event support
3+ year of experience with advanced IP and networks as it relates to UC and AV technologies
Ability to resolve real time event issues proactively
HS diploma or GED
Additional Qualifications:Experience with Microsoft Teams Live production
Possession of excellent written and verbal communication skills
Possession of excellent problem-solving skills
CTS Certification
CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Work ModelOur people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.EEO CommitmentWe're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.