BTI Services
IT Help Desk Specialist (Tier1)
BTI Services, Upper Marlboro, Maryland, us, 20792
Business Technology Integrators (BTI) Government Contracting Company in Upper Marlboro, MD is seeking and
experience Help Desk Specialist Tier 1 this is a Remote position.
We are currently seeking an experienced, motivated, and customer service-oriented Tier I Help Desk Analyst to join our team.
DUTIES:Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.Provides support to end users on a variety of issues.Responds to telephone calls, email and personnel requests for technical support.Document user issues through the ServiceNow ticketing system and escalates as required.Provides first-tier support to end users for either PC, server, or mainframe applications or hardware.Interact with network services, software systems engineering teams to restore service and/or identify and correct core problem.Assignments maybe broad nature, requiring orginality and innovation in determining how to accomplish tasks.
REQUIREMENTS:
Associates degree with at least 1 year experience or at least 3+ years of relevant work experience in lieu of degree.Comprehensive knowledge in Information Technology service delivery.Must be a U.S. Citizen.Must be able to obtain a Public Trust.
DESIRED:A+ certification or higher, HDI or ITIL certifications.
experience Help Desk Specialist Tier 1 this is a Remote position.
We are currently seeking an experienced, motivated, and customer service-oriented Tier I Help Desk Analyst to join our team.
DUTIES:Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.Provides support to end users on a variety of issues.Responds to telephone calls, email and personnel requests for technical support.Document user issues through the ServiceNow ticketing system and escalates as required.Provides first-tier support to end users for either PC, server, or mainframe applications or hardware.Interact with network services, software systems engineering teams to restore service and/or identify and correct core problem.Assignments maybe broad nature, requiring orginality and innovation in determining how to accomplish tasks.
REQUIREMENTS:
Associates degree with at least 1 year experience or at least 3+ years of relevant work experience in lieu of degree.Comprehensive knowledge in Information Technology service delivery.Must be a U.S. Citizen.Must be able to obtain a Public Trust.
DESIRED:A+ certification or higher, HDI or ITIL certifications.