Staffmark
HR Generalist
Staffmark, Plano, Texas, us, 75086
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX.
HR Generalist - Shared Service Center
Top Skill Sets Required:1. HR Generalist Background2. HR Service Center in Contact Center Environment Experience
Position DescriptionOur Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.
Responsibilities:
Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation).Provides general HR administrative support to HR Centers of Excellence and business partners.Manages and updates HR information of employees within HCM.Assist with monthly, quarterly and annual reporting as necessary including various HR metrics.Assist with queries and projects related to the HCM and HR Portal.Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups.Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries.Assists in the continuous development and improvement of HR information and processes.Supports ad hoc projects and activities related to HR department.Requirements:2-4 years of prior experience including HR administration, payroll and business supportKnowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferredIntermediate computer skills with Microsoft business applications software (particularly MS Excel)Business process/data processing experience within ERP HCMs, Workday preferredStrong oral and written communication skills with an ability to interact with all levels of employeesExcellent customer service skills, including timeliness of resolution and excellent follow-up skills.Must exercise considerable tact and courtesy in dealing with employees and managers daily.Ability to prioritize, handle multiple priorities and maintain the highest level of confidentialityStrong organizational skills and the ability to work in a fast-paced environmentGood interpersonal, problem-solving and teamwork skillsBachelor's degree preferredAbility to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day dutiesStaffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
HR Generalist - Shared Service Center
Top Skill Sets Required:1. HR Generalist Background2. HR Service Center in Contact Center Environment Experience
Position DescriptionOur Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.
Responsibilities:
Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation).Provides general HR administrative support to HR Centers of Excellence and business partners.Manages and updates HR information of employees within HCM.Assist with monthly, quarterly and annual reporting as necessary including various HR metrics.Assist with queries and projects related to the HCM and HR Portal.Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups.Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries.Assists in the continuous development and improvement of HR information and processes.Supports ad hoc projects and activities related to HR department.Requirements:2-4 years of prior experience including HR administration, payroll and business supportKnowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferredIntermediate computer skills with Microsoft business applications software (particularly MS Excel)Business process/data processing experience within ERP HCMs, Workday preferredStrong oral and written communication skills with an ability to interact with all levels of employeesExcellent customer service skills, including timeliness of resolution and excellent follow-up skills.Must exercise considerable tact and courtesy in dealing with employees and managers daily.Ability to prioritize, handle multiple priorities and maintain the highest level of confidentialityStrong organizational skills and the ability to work in a fast-paced environmentGood interpersonal, problem-solving and teamwork skillsBachelor's degree preferredAbility to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day dutiesStaffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.