Service Manager

Service Manager - Material Processing Equipment (Dealer)North America - North CarolinaASAP .Kane Selection Ltd represents one of the largest American Dealerships in Material Processing. This company is internationally recognised as a leading crushing, screening, and trailer provider. Due to its success and expansion, our client is looking for a Service Manager to add to its already successful team.Product experience is desirable but optional, as full training and an incredibly supportive team will be given. You will be in commutable distance to Highpoint, NC. You will have at least 4+ years' experience in a technical / service management lead role on heavy construction capital equipment.The ideal candidate will be required to have a "hands-on" approach to the day-to-day management of the service department. This role is for someone who thrives from supporting both the internal and external team and their customers. You will be an individual who sees the overall benefits of getting your hands dirty when required (on the tools).Key accountabilities and Responsibilities:Build, develop and lead a service department consisting of admin staff and front-line service techsWorking very closely with the parts and machine sales teamStructuring a department to facilitate an enjoyable but safe working environment for your front-line service technicians and admin employeesSupporting external customers on their purchased / rental equipment, resulting in optimal uptime of their assetsResponsible for the successful onboarding of new employees (Service Technicians/admin)Proactive training for all OEMsImplementation of telematics software for operationsManagement and internal training of all machine set-upsManagement of moving demos away from sales to serviceManagement of service contractsLanguage Skills:Ability to write routine reports and correspondenceAbility to communicate clearly with employees, external vendors, and managementA strong motivator with excellent communication skillsFluent in English (both oral and in writing), Spanish is an advantageMathematical Skills:Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals