Addison Group
Deskside Support Technician
Addison Group, Washington, District of Columbia, us, 20022
Job Title:
Tier 2 Deskside Support SpecialistLocation:
Navy Yard, Washington, DCSchedule:
Onsite, 5 days a weekCompany Overview:
Join a renowned Washington DC sports team and become a key part of our technology support team! We are dedicated to delivering exceptional service to our staff and fans, ensuring seamless operations both on and off the field.Job Summary:
We are seeking a proactive and skilled Tier 2 Deskside Support Specialist to provide high-level technical support to our staff. This role will involve troubleshooting and resolving hardware and software issues, managing mobile devices, and ensuring a top-notch user experience through white glove service.Key Responsibilities:Provide Tier 2 technical support for Windows OS, including troubleshooting, installation, and configuration of workstations and peripherals.Manage Active Directory account creation, modification, and deactivation.Troubleshoot and support Microsoft Office 365 applications, ensuring users have optimal functionality.Deliver white glove service to staff, addressing their technical needs with professionalism and efficiency.Manage and support mobile devices, including setup, troubleshooting, and policy compliance.Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.Collaborate with Tier 1 support and other IT teams to escalate complex issues as necessary.Participate in team meetings to discuss ongoing projects, system upgrades, and user feedback.Assist in training staff on new technologies and software applications.Qualifications:3+ years of experience in IT support, preferably in a corporate environment.Strong knowledge of Windows OS and troubleshooting techniques.Experience with Active Directory account management.Proficiency in supporting Microsoft Office 365 applications.Familiarity with mobile device management (MDM) solutions.Excellent customer service skills, with a commitment to providing white glove support.Strong problem-solving skills and attention to detail.Ability to work effectively in a fast-paced, team-oriented environment.
Tier 2 Deskside Support SpecialistLocation:
Navy Yard, Washington, DCSchedule:
Onsite, 5 days a weekCompany Overview:
Join a renowned Washington DC sports team and become a key part of our technology support team! We are dedicated to delivering exceptional service to our staff and fans, ensuring seamless operations both on and off the field.Job Summary:
We are seeking a proactive and skilled Tier 2 Deskside Support Specialist to provide high-level technical support to our staff. This role will involve troubleshooting and resolving hardware and software issues, managing mobile devices, and ensuring a top-notch user experience through white glove service.Key Responsibilities:Provide Tier 2 technical support for Windows OS, including troubleshooting, installation, and configuration of workstations and peripherals.Manage Active Directory account creation, modification, and deactivation.Troubleshoot and support Microsoft Office 365 applications, ensuring users have optimal functionality.Deliver white glove service to staff, addressing their technical needs with professionalism and efficiency.Manage and support mobile devices, including setup, troubleshooting, and policy compliance.Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.Collaborate with Tier 1 support and other IT teams to escalate complex issues as necessary.Participate in team meetings to discuss ongoing projects, system upgrades, and user feedback.Assist in training staff on new technologies and software applications.Qualifications:3+ years of experience in IT support, preferably in a corporate environment.Strong knowledge of Windows OS and troubleshooting techniques.Experience with Active Directory account management.Proficiency in supporting Microsoft Office 365 applications.Familiarity with mobile device management (MDM) solutions.Excellent customer service skills, with a commitment to providing white glove support.Strong problem-solving skills and attention to detail.Ability to work effectively in a fast-paced, team-oriented environment.