Intuit
Staff Product Manager, Digital Experiences - AI User Experiences
Intuit, San Diego, California, United States, 92189
Overview
Imagine a career where your creative inspiration can fuel BIG innovation. Immerse yourself in our award-winning culture while creating breakthrough solutions that change the financial lives of more than 50 million entrepreneurs, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.
Join the Digital Experiences team as a Staff Product Manager responsible for driving digital-first AI customer experiences focused on the ‘front door’ of self help experience. The Digital Experiences team works across core product, customer experience, and platform capability teams to create and deliver digital-first capabilities and experiences that serve our entire suite of products and tools, empowering customers to grow their businesses.
You will be tasked with utilizing artificial intelligence, customer empathy, data-driven logic, and copious creativity to grow robust and ai driven experiences that accelerate Intuit customers’ speed to benefit.
We are looking for candidates with a strong track record of managing platform products, demonstrated experience in UI frameworks, deep technical understanding, strong execution capability, and a history of building strong business partnerships and delivering impactful business results.
What you'll bring
Define and deliver on durable requirements for building Generative AI-driven user experiences, including Tools, Libraries, Analytics solutions, and Paved Roads.
Work with content, conversational AI, and digital delivery teams on scaling best practices for GenAI voice and tone across Intuit.
Partner closely with Product Managers and teams from the different Intuit business offerings to understand the requirements and priorities, and to drive to a common goal.
Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plans, progress, and success across a cross-functional team.
Drive execution and delivery by managing dependencies and plans across a wide breadth of different teams including customer experience and AI teams
Create momentum with entrepreneurial grit and bias for action
Bring bold ideas that changes the trajectory of the “front door” platform customer experiences
Leveraging customer research and data backed insights as your true north to guide and drive product roadmaps
Driving decisions by generating hypotheses, running experiments and interpreting the data to fail fast and learn fast
Approach challenges with pragmatic optimism for self and team and leverage creative invention to break through constraints
Share domain knowledge and mentor others
How you will lead
5+ years designing and delivering world-class platform products in a Product Management role, focusing on cross-functional, distributed teams.
Successful history of developing and executing software capabilities that deliver personalized, contextually relevant experiences that are tailored to each customers needs and preferences
Successful history of developing and executing capabilities and experiences that are predictive by meeting the customer when and where they need it and can proactively take the necessary steps to complete a task
Ability to assess and recommend opportunities where Data and AI can improve customer experiences
Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings
Ability build cross-functional partnerships to work effectively with product, content, customer experience, help platform and engineering teams to manage planning and dependencies
Strong project management skills, including the ability to lead multiple complex projects simultaneously
Excels at stakeholder management and influencing across the organization
Track record in defining and delivering awesome products solving big customer needs.
Proven experience with successfully executing a multi-quarter roadmap for a multi-team, cross-functional organization
Demonstrated success in taking data-driven approaches and delivering impactful business results through experimentation.
Experience with Agile development and methodologies being the product owner
Passion for the customer - A Track record of working closely with customers and partners,of listening and taking a customer-focused approach to strategy and priorities
Excellent collaboration and initiative sequencing skills - leading execution across teams, influencing across organizations and geographies
Great communication skills - in small teams and larger group presentation formats
Undergraduate degree required in computer science, electrical engineering, math, science, data or a related technical discipline; other concentrations or equivalent professional experience will be considered
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Imagine a career where your creative inspiration can fuel BIG innovation. Immerse yourself in our award-winning culture while creating breakthrough solutions that change the financial lives of more than 50 million entrepreneurs, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.
Join the Digital Experiences team as a Staff Product Manager responsible for driving digital-first AI customer experiences focused on the ‘front door’ of self help experience. The Digital Experiences team works across core product, customer experience, and platform capability teams to create and deliver digital-first capabilities and experiences that serve our entire suite of products and tools, empowering customers to grow their businesses.
You will be tasked with utilizing artificial intelligence, customer empathy, data-driven logic, and copious creativity to grow robust and ai driven experiences that accelerate Intuit customers’ speed to benefit.
We are looking for candidates with a strong track record of managing platform products, demonstrated experience in UI frameworks, deep technical understanding, strong execution capability, and a history of building strong business partnerships and delivering impactful business results.
What you'll bring
Define and deliver on durable requirements for building Generative AI-driven user experiences, including Tools, Libraries, Analytics solutions, and Paved Roads.
Work with content, conversational AI, and digital delivery teams on scaling best practices for GenAI voice and tone across Intuit.
Partner closely with Product Managers and teams from the different Intuit business offerings to understand the requirements and priorities, and to drive to a common goal.
Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plans, progress, and success across a cross-functional team.
Drive execution and delivery by managing dependencies and plans across a wide breadth of different teams including customer experience and AI teams
Create momentum with entrepreneurial grit and bias for action
Bring bold ideas that changes the trajectory of the “front door” platform customer experiences
Leveraging customer research and data backed insights as your true north to guide and drive product roadmaps
Driving decisions by generating hypotheses, running experiments and interpreting the data to fail fast and learn fast
Approach challenges with pragmatic optimism for self and team and leverage creative invention to break through constraints
Share domain knowledge and mentor others
How you will lead
5+ years designing and delivering world-class platform products in a Product Management role, focusing on cross-functional, distributed teams.
Successful history of developing and executing software capabilities that deliver personalized, contextually relevant experiences that are tailored to each customers needs and preferences
Successful history of developing and executing capabilities and experiences that are predictive by meeting the customer when and where they need it and can proactively take the necessary steps to complete a task
Ability to assess and recommend opportunities where Data and AI can improve customer experiences
Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings
Ability build cross-functional partnerships to work effectively with product, content, customer experience, help platform and engineering teams to manage planning and dependencies
Strong project management skills, including the ability to lead multiple complex projects simultaneously
Excels at stakeholder management and influencing across the organization
Track record in defining and delivering awesome products solving big customer needs.
Proven experience with successfully executing a multi-quarter roadmap for a multi-team, cross-functional organization
Demonstrated success in taking data-driven approaches and delivering impactful business results through experimentation.
Experience with Agile development and methodologies being the product owner
Passion for the customer - A Track record of working closely with customers and partners,of listening and taking a customer-focused approach to strategy and priorities
Excellent collaboration and initiative sequencing skills - leading execution across teams, influencing across organizations and geographies
Great communication skills - in small teams and larger group presentation formats
Undergraduate degree required in computer science, electrical engineering, math, science, data or a related technical discipline; other concentrations or equivalent professional experience will be considered
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.