Affiliated Resources Group
Leasing Specialist
Affiliated Resources Group, Lithonia, Georgia, United States, 30038
Area
About the OrganizationAffiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.
Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.
Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expandour impact in the community. As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low-and middle-income residents.
ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.
Description
Position Summary
Responsible for the leasing, marketing and maintaining positive resident relations ofsingle and multi-family residential units. Responsible for implementing the company'soccupancy policies and procedures in accordance with HUD, federal, local and otherapplicable laws, rules, policies and procedures. Assisting residents in obtaining accessto a wide range of community services and resources. Performs a variety of tasksrelated to the admission and occupancy of low-income and market units. The positionrequires leasing, administrative, resident retention, and neighborhood marketing duties.Illustrated below are some of the various types of work that may be performed.
Essential Duties and Responsibilities
Essential functions for this position relate to the responsibility of oversight of accounting functions of assigned properties, companies, and personnel including but not limited to:Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate.Leasing duties include following up with, greeting and qualifying prospects;answering inquiries; record-keeping; inspecting units; demonstrating communityand apartments/homes; taking applications and security deposits; updatingavailability reports; coordinating with property management teams; preparinglease packets; assisting with renewals; and ensuring lease documents areaccurate..Administrative duties include collecting/posting rent and other fees; makingdeposits; completing appropriate paperwork and input on Yardi system in atimely manner; maintaining files and correspondence; updating prospect/residentnotes; file review and verification; inspection follow-up on make-ready repairs;distribution of notices; assisting management team with various tasks; schedulingand conducting recertification interviews; following proper verificationmethods/processing in accordance with HUD and Authority policies andprocedures; inputting move-in and move-out date into Yardi system; contactingeligible waiting list applicants; monitoring lease up rates; preparing HUD-50058/HUD-50059 forms in accurate and timely manner; and maintainingdelinquent rent role.Resident retention duties include receiving telephone calls and in-person visits;listening to resident requests, concerns and comments; quickly completingmaintenance work orders and follow up where necessary; answering questionsand timely follow up about matters relating to the community, repairs, rent, rules,etc.; scheduling move in/move out inspections; maintaining open communicationwith Property Manager and Maintenance Supervisor; contributing to cleanlinessand curb appeal of the community; assisting in planning and hosting residentfunctions; consistently implementing policies of the company and community;reviewing/discussing non-compliant resident issues with Property Manager toensure residents are provided with reasonable opportunity to meet requirementsto remain in compliance; and assisting with the eviction process by issuingeviction notices and initiate the eviction proceedings.Leasing Specialist will ensure privacy and maintain security of confidentialmaterials; be accountable for consistent adherence to strong company standardsregarding the ethical, responsible, and appropriate use, care, and safeguardingof company materials, supplies, resources, and other assets; undertakes andperforms other work-related duties as assigned including work in other functionalareas to cover absences or provide relief, to equalize peak work periods, orotherwise balance the workload.Neighborhood marketing duties include participating in outreach marketingactivities on a regular basis to obtain prospective residents; advising residents ofreferral concessions (where applicable); assisting in placing, removing/updatingbanners, balloons, bandit signs, flags, etc.; distributing newsletters, pamphlets,flyers, etc.; and conducting market surveys and shop competitive communities.Position Requirements
Bachelor's Degree in Business Administration, Social Sciences, or related field,with two (2) to three (3) years experience in housing management, legalproceedings, or closely related involving considerable public contact or anequivalent combination of education and experience sufficient to performessential job functions.Two (2) years of experience in previous relevant customer service fieldFair Housing Certification (preferred not required)Knowledge on how to operate a complex telephone system, personalcomputer/keyboard, eFax, etc.Knowledge of Microsoft Office, including property software i.e., Yardi VoyagerAbility to calculate figures and amounts such as discounts, interest,commissions, proportions, percentages.Ability to deal with problems involving a few variables in standardized situationsDemonstrate an ability to support and contribute to community team.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral and written communication skills.Must possess a positive attitude and the ability to smile under all circumstances.Participate in training in order to comply with new or existing laws and rules.Ability to work a flexible schedule, including evenings and possible weekends.Ability to understand and follow moderately complex written and oral instructions,communicate and relate to persons of diverse backgrounds and abilities.Neat, clean, professional appearance at all times throughout the workday and/orwhenever present at the community Comply with expectations as demonstratedin the employee handbook.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoidescalation of the problem.Successfully pass drug testValid driver's license and good driving record.Occasional driving/traveling requirements (approximately 1% to 33% of the time)to utilize property transportation to inspect rental units and visit the corporateoffice.In some cases, the Leasing Specialist will need to operate a property golf cart toshow residences to potential customers.
Exempt/Non-ExemptNon-Exempt
Full-Time/Part-TimeFull-Time
Number of Openings1
Open Date10/14/2024
PositionLeasing Specialist
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Number Filled0
This position is currently accepting applications.
About the OrganizationAffiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.
Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.
Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expandour impact in the community. As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low-and middle-income residents.
ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.
Description
Position Summary
Responsible for the leasing, marketing and maintaining positive resident relations ofsingle and multi-family residential units. Responsible for implementing the company'soccupancy policies and procedures in accordance with HUD, federal, local and otherapplicable laws, rules, policies and procedures. Assisting residents in obtaining accessto a wide range of community services and resources. Performs a variety of tasksrelated to the admission and occupancy of low-income and market units. The positionrequires leasing, administrative, resident retention, and neighborhood marketing duties.Illustrated below are some of the various types of work that may be performed.
Essential Duties and Responsibilities
Essential functions for this position relate to the responsibility of oversight of accounting functions of assigned properties, companies, and personnel including but not limited to:Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate.Leasing duties include following up with, greeting and qualifying prospects;answering inquiries; record-keeping; inspecting units; demonstrating communityand apartments/homes; taking applications and security deposits; updatingavailability reports; coordinating with property management teams; preparinglease packets; assisting with renewals; and ensuring lease documents areaccurate..Administrative duties include collecting/posting rent and other fees; makingdeposits; completing appropriate paperwork and input on Yardi system in atimely manner; maintaining files and correspondence; updating prospect/residentnotes; file review and verification; inspection follow-up on make-ready repairs;distribution of notices; assisting management team with various tasks; schedulingand conducting recertification interviews; following proper verificationmethods/processing in accordance with HUD and Authority policies andprocedures; inputting move-in and move-out date into Yardi system; contactingeligible waiting list applicants; monitoring lease up rates; preparing HUD-50058/HUD-50059 forms in accurate and timely manner; and maintainingdelinquent rent role.Resident retention duties include receiving telephone calls and in-person visits;listening to resident requests, concerns and comments; quickly completingmaintenance work orders and follow up where necessary; answering questionsand timely follow up about matters relating to the community, repairs, rent, rules,etc.; scheduling move in/move out inspections; maintaining open communicationwith Property Manager and Maintenance Supervisor; contributing to cleanlinessand curb appeal of the community; assisting in planning and hosting residentfunctions; consistently implementing policies of the company and community;reviewing/discussing non-compliant resident issues with Property Manager toensure residents are provided with reasonable opportunity to meet requirementsto remain in compliance; and assisting with the eviction process by issuingeviction notices and initiate the eviction proceedings.Leasing Specialist will ensure privacy and maintain security of confidentialmaterials; be accountable for consistent adherence to strong company standardsregarding the ethical, responsible, and appropriate use, care, and safeguardingof company materials, supplies, resources, and other assets; undertakes andperforms other work-related duties as assigned including work in other functionalareas to cover absences or provide relief, to equalize peak work periods, orotherwise balance the workload.Neighborhood marketing duties include participating in outreach marketingactivities on a regular basis to obtain prospective residents; advising residents ofreferral concessions (where applicable); assisting in placing, removing/updatingbanners, balloons, bandit signs, flags, etc.; distributing newsletters, pamphlets,flyers, etc.; and conducting market surveys and shop competitive communities.Position Requirements
Bachelor's Degree in Business Administration, Social Sciences, or related field,with two (2) to three (3) years experience in housing management, legalproceedings, or closely related involving considerable public contact or anequivalent combination of education and experience sufficient to performessential job functions.Two (2) years of experience in previous relevant customer service fieldFair Housing Certification (preferred not required)Knowledge on how to operate a complex telephone system, personalcomputer/keyboard, eFax, etc.Knowledge of Microsoft Office, including property software i.e., Yardi VoyagerAbility to calculate figures and amounts such as discounts, interest,commissions, proportions, percentages.Ability to deal with problems involving a few variables in standardized situationsDemonstrate an ability to support and contribute to community team.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral and written communication skills.Must possess a positive attitude and the ability to smile under all circumstances.Participate in training in order to comply with new or existing laws and rules.Ability to work a flexible schedule, including evenings and possible weekends.Ability to understand and follow moderately complex written and oral instructions,communicate and relate to persons of diverse backgrounds and abilities.Neat, clean, professional appearance at all times throughout the workday and/orwhenever present at the community Comply with expectations as demonstratedin the employee handbook.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoidescalation of the problem.Successfully pass drug testValid driver's license and good driving record.Occasional driving/traveling requirements (approximately 1% to 33% of the time)to utilize property transportation to inspect rental units and visit the corporateoffice.In some cases, the Leasing Specialist will need to operate a property golf cart toshow residences to potential customers.
Exempt/Non-ExemptNon-Exempt
Full-Time/Part-TimeFull-Time
Number of Openings1
Open Date10/14/2024
PositionLeasing Specialist
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Number Filled0
This position is currently accepting applications.