Tesla
Associate Service Manager
Tesla, Riverside, California, United States, 92504
Tesla's Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our Service Centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.
Responsibilities
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experienceLead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoringUnderstand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operationsGrasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicableEmbrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindsetAct in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customersTechnical acumen is required - you must develop a knowledge of all Tesla products, service systems, processes, and proceduresRequirements
Bachelor's degree or equivalent experiencePrior leadership experience in a service-focused industry; automotive expertise is not requiredExperience leading teams and managing a diverse group of roles and responsibilitiesStrong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilitiesExperience running complex processes using Lean or other techniquesValid driver's license requiredCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
$92,812 - $140,400/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Responsibilities
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experienceLead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoringUnderstand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operationsGrasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicableEmbrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindsetAct in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customersTechnical acumen is required - you must develop a knowledge of all Tesla products, service systems, processes, and proceduresRequirements
Bachelor's degree or equivalent experiencePrior leadership experience in a service-focused industry; automotive expertise is not requiredExperience leading teams and managing a diverse group of roles and responsibilitiesStrong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilitiesExperience running complex processes using Lean or other techniquesValid driver's license requiredCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
$92,812 - $140,400/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.