SmithRx
Manager, Patient Access Programs
SmithRx, Plano, Texas, us, 75086
Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:Integrity:
Always operate with honesty and transparency so we earn the trust of our clients.Courage:
Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.Together:
Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.Job Summary:
As a Manager for our Patient Access Programs Team, you will be responsible for the operational performance and efficiency of our team responsible for procuring medications through drug manufacturers. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacture in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.
What will you do:
Directly manage, coach, and mentor a team of patient advocates, whose primary responsibility is to help members apply and enroll into patient assistanceLead training and onboarding for all new team membersProvide day-to-day supervision, support, and escalation path for patient advocates on your teamLead group to meet patient advocate team target KPIsEnsure efficient allocation of operational center resources and maintain high-performance standardsIdentify and drive areas for operational process improvements to support efficiency and scaleCross-functional collaboration with other departmentsWhat will you bring to SmithRx:
At least 5 years of management experience in a health care setting leading teams in operations and/or customer serviceExperience managing Team Leads and/or Managers requiredHS diploma or GED or equivalent work experiencePrevious experience helping patients/members with healthcareExperience in conflict resolutionPassion for mentoring and helping team members with career pathing and skills enhancementSolutions-oriented problem solver driven by creating operational efficienciesExcellent written and verbal communication skillsExperience working at a fast-growing startup is a plusPrevious experience with patient drug advocacy is a plusPrevious experience with healthcare, pharmacy benefits, and/or claims processing a plusWhat SmithRx Offers You:
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D InsuranceFlexible Spending Benefits401(k) Retirement Savings ProgramShort-term and long-term disabilityDiscretionary Paid Time Off12 Paid HolidaysWellness BenefitsCommuter BenefitsPaid Parental Leave benefitsEmployee Assistance Program (EAP)Well-stocked kitchen in office locationsProfessional development and training opportunities
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:Integrity:
Always operate with honesty and transparency so we earn the trust of our clients.Courage:
Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.Together:
Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.Job Summary:
As a Manager for our Patient Access Programs Team, you will be responsible for the operational performance and efficiency of our team responsible for procuring medications through drug manufacturers. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacture in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.
What will you do:
Directly manage, coach, and mentor a team of patient advocates, whose primary responsibility is to help members apply and enroll into patient assistanceLead training and onboarding for all new team membersProvide day-to-day supervision, support, and escalation path for patient advocates on your teamLead group to meet patient advocate team target KPIsEnsure efficient allocation of operational center resources and maintain high-performance standardsIdentify and drive areas for operational process improvements to support efficiency and scaleCross-functional collaboration with other departmentsWhat will you bring to SmithRx:
At least 5 years of management experience in a health care setting leading teams in operations and/or customer serviceExperience managing Team Leads and/or Managers requiredHS diploma or GED or equivalent work experiencePrevious experience helping patients/members with healthcareExperience in conflict resolutionPassion for mentoring and helping team members with career pathing and skills enhancementSolutions-oriented problem solver driven by creating operational efficienciesExcellent written and verbal communication skillsExperience working at a fast-growing startup is a plusPrevious experience with patient drug advocacy is a plusPrevious experience with healthcare, pharmacy benefits, and/or claims processing a plusWhat SmithRx Offers You:
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D InsuranceFlexible Spending Benefits401(k) Retirement Savings ProgramShort-term and long-term disabilityDiscretionary Paid Time Off12 Paid HolidaysWellness BenefitsCommuter BenefitsPaid Parental Leave benefitsEmployee Assistance Program (EAP)Well-stocked kitchen in office locationsProfessional development and training opportunities