Ephrata National Bank
Assistant Community Banking Manager
Ephrata National Bank, Ephrata, Pennsylvania, United States, 17522
Summary:
The Assistant Banking Manager plays a pivotal role in ensuring the operational excellence of the branch and its team. This includes maintaining rigorous security procedures, upholding strict audit controls, and ensuring compliance with regulatory guidelines. They oversee and optimize the sales, service, and operational facets of the branch, ensuring a seamless and efficient customer experience.
Building a high-performing team is a key aspect of this role, achieved through effective onboarding, coaching and development of branch team members. The Assistant Branch Manager leads through influence and collaborates closely with various teams within the organization. Their proactive engagement with clients not only drives revenue but also cultivates loyalty and strengthen client relationships.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Collaborate, coach, and manage branch team to execute an aligned sales and customer experience strategy.Perform and manage all aspects of the Consumer Lending and Account Opening functions.Responsible for pipeline management and business results through formalized management routines and consistently inspects, supports, and coaches the branded sales process to proactively achieve sales targetPromote team atmosphere to ensure high quality levels of sales production and customer service.Demonstrate good judgement and decision making to serve the customer and protect the bank from loss.Identify and coach opportunities and make referrals to other areas within the Bank (e.g. Cash Management, Commercial Lending, Mortgage, Money Management Group, etc.).Develop community relationships through social and/or bank sponsored activities.Accountable for oversight of branch operations and audit processes to minimize risk and maintain complianceLeads effective problem resolution inclusive of acting as point of escalation for branch teamDrives employee experience to include recruiting, training, coaching, and leading the performance management processResponsible for the continued professional development of the branch teamDemonstrate proficiency with creating and analyzing reports.Perform teller duties if neededComplete other duties that may be assigned by managementRequired Education and Experience:
High school degree or GED required; Associates or Bachelor's degree preferred3 years of progressive retail banking experience preferred1-2 years of people leadership experience requiredDemonstrated ability to effectively lead the employee life cycle processNMLS registration required, or must be obtained within 6 months role acceptanceMaintain a high level of integrityExcellent listening, verbal and written communication skillsDetail oriented, well organized and proficient in multitaskingExcellent relationship building skillsAct as a self-motivated team playerSuccessful completion of all required Relationship Banker, Account Opening, Consumer Lending, and IRA required training and obtainment of completion certificatesMust have a professional appearance and demeanorParticipate and successfully complete all additional educational classes required by job functionCompetencies:
ENB Operational and Functional CompetenciesENB SET Competencies (Strategy, Execution, and Talent)
Supervisory Requirements:
This position will have supervisory responsibilities
Work Environment:
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.
Physical Demands:
Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.
Position Type and Expected Hours of Work:
Days and hours of work vary based on the needs of the branch. Flexibility of schedule to meet business needs is required.
Travel:
Some travel may be required.
EEO Statement
Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.
This job description reflects the bank's assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank's rights to assign or reassign duties and responsibilities to this job at any time.
The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to the bank's polices.
The Assistant Banking Manager plays a pivotal role in ensuring the operational excellence of the branch and its team. This includes maintaining rigorous security procedures, upholding strict audit controls, and ensuring compliance with regulatory guidelines. They oversee and optimize the sales, service, and operational facets of the branch, ensuring a seamless and efficient customer experience.
Building a high-performing team is a key aspect of this role, achieved through effective onboarding, coaching and development of branch team members. The Assistant Branch Manager leads through influence and collaborates closely with various teams within the organization. Their proactive engagement with clients not only drives revenue but also cultivates loyalty and strengthen client relationships.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Collaborate, coach, and manage branch team to execute an aligned sales and customer experience strategy.Perform and manage all aspects of the Consumer Lending and Account Opening functions.Responsible for pipeline management and business results through formalized management routines and consistently inspects, supports, and coaches the branded sales process to proactively achieve sales targetPromote team atmosphere to ensure high quality levels of sales production and customer service.Demonstrate good judgement and decision making to serve the customer and protect the bank from loss.Identify and coach opportunities and make referrals to other areas within the Bank (e.g. Cash Management, Commercial Lending, Mortgage, Money Management Group, etc.).Develop community relationships through social and/or bank sponsored activities.Accountable for oversight of branch operations and audit processes to minimize risk and maintain complianceLeads effective problem resolution inclusive of acting as point of escalation for branch teamDrives employee experience to include recruiting, training, coaching, and leading the performance management processResponsible for the continued professional development of the branch teamDemonstrate proficiency with creating and analyzing reports.Perform teller duties if neededComplete other duties that may be assigned by managementRequired Education and Experience:
High school degree or GED required; Associates or Bachelor's degree preferred3 years of progressive retail banking experience preferred1-2 years of people leadership experience requiredDemonstrated ability to effectively lead the employee life cycle processNMLS registration required, or must be obtained within 6 months role acceptanceMaintain a high level of integrityExcellent listening, verbal and written communication skillsDetail oriented, well organized and proficient in multitaskingExcellent relationship building skillsAct as a self-motivated team playerSuccessful completion of all required Relationship Banker, Account Opening, Consumer Lending, and IRA required training and obtainment of completion certificatesMust have a professional appearance and demeanorParticipate and successfully complete all additional educational classes required by job functionCompetencies:
ENB Operational and Functional CompetenciesENB SET Competencies (Strategy, Execution, and Talent)
Supervisory Requirements:
This position will have supervisory responsibilities
Work Environment:
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.
Physical Demands:
Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.
Position Type and Expected Hours of Work:
Days and hours of work vary based on the needs of the branch. Flexibility of schedule to meet business needs is required.
Travel:
Some travel may be required.
EEO Statement
Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.
This job description reflects the bank's assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank's rights to assign or reassign duties and responsibilities to this job at any time.
The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to the bank's polices.