FirstService Residential
Field Operations Manager
FirstService Residential, Williamsburg, Virginia, us, 23187
Are you the missing piece? As North America's leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what's right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you're in the right place!
Job Responsibilities
Plan, execute, and finalize projects according to strict deadlines and within budget as assigned by Executive Director/Community Manager/General Manager. Define the project objectives and oversee quality control to include mechanical, electrical systems, structure, masonry, concrete, signage, and interior/exterior appurtenances.
Provide management and direction to ensure properties are maintained.Oversee recreational facilities.Oversees swimming pools and lifeguards.Liaison to Public Works and Buildings and Grounds Committees.Open and close all pools (8) to include multifamily parcels.Manage landscape contract.Draft RFP's for various projects (facilities, grounds, drainage, etc.).
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.• Regular attendance and punctuality• Responsible for the supervision of maintenance staff to include training, discipline, and front line performance appraisal.• Responsible for the inspections of all amenity buildings to include follow-up inspections on work performed by maintenance staff.• Work closely with Executive Director/Community Manager/General Manager on budget needs and ensure meeting budget for each project• Preparing documents for RFPs for contractors• Monitor, oversee and supervise projects and coordinate work of contractors• Investigating availability and suitability of options for premises.• Calculating and comparing costs for required goods and services to achieve maximum value for money• Assist and make recommendations on future development in line with company objectives• Manage and oversee services such as, maintenance, landscape, cleaning, waste & recycle disposal and monitor performance issues as needed• Manage schedules and availability of staff and ensure proper coverage for all services are performed properly daily• Planning best allocation and utilization of space and resources• Respond appropriately to emergencies or urgent issues as they arise.• Recommend changes to policies, procedures, and ensure compliance of operational shortterm and long-term goals with overall corporate objectives.• Responsible for maintaining good working relationships and promoting good public relations with the Owners, Vendors and Local Officials.• Prepare annual maintenance schedules for amenities.• Performs general facility maintenance, to include plumbing, electrical, carpentry, painting, electronics and concrete work.• Ensures a highly efficient safety program, with emphasis on awareness, discipline, and compliance. Overall safety program to conform to OSHA standards, and other safety venues as deemed appropriate.
Additional Duties & Responsibilities• Practice and adhere to FirstService Residential Global Service Standards.• Conduct business at all times with the highest standards of personal, professional and ethical conduct.• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. • Ensure all safety precautions are followed while performing the work.• Follow all policies and Standard Operating Procedures as instructed by Management.• Perform any range of special projects, tasks and other related duties as assigned.
Supervisory Responsibility On-site staff, if applicable.
Education & Experience• High school diploma or equivalent required.• Minimum 4+ years' experience as Supervisor/Manager in maintenance of facilities; engineering or other technical background from university or vocational school a plus• Demonstrated technical expertise in facility management with thorough knowledge
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.• Must be able to operate all tolls and equipment related to maintenance• Excellent organizational skills and project management• Exceptional communication and interpersonal skills.• Advanced written communication skills. • Advanced Microsoft Office skills.• Knowledge of basic accounting/budgeting procedures.• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner• Ability to conceptualize, plan and organize multiple programs and assignments effectively.• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.• Skill in developing and maintaining good working relationships.
Tools & Equipment
Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.• Must be able to sit and stand for extended periods of time.• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.• Must have finger dexterity for typing/using a keyboard.• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas. • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.• Capable of working extended hours, to include evenings, weekends and holidays as necessary.• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Job Responsibilities
Plan, execute, and finalize projects according to strict deadlines and within budget as assigned by Executive Director/Community Manager/General Manager. Define the project objectives and oversee quality control to include mechanical, electrical systems, structure, masonry, concrete, signage, and interior/exterior appurtenances.
Provide management and direction to ensure properties are maintained.Oversee recreational facilities.Oversees swimming pools and lifeguards.Liaison to Public Works and Buildings and Grounds Committees.Open and close all pools (8) to include multifamily parcels.Manage landscape contract.Draft RFP's for various projects (facilities, grounds, drainage, etc.).
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.• Regular attendance and punctuality• Responsible for the supervision of maintenance staff to include training, discipline, and front line performance appraisal.• Responsible for the inspections of all amenity buildings to include follow-up inspections on work performed by maintenance staff.• Work closely with Executive Director/Community Manager/General Manager on budget needs and ensure meeting budget for each project• Preparing documents for RFPs for contractors• Monitor, oversee and supervise projects and coordinate work of contractors• Investigating availability and suitability of options for premises.• Calculating and comparing costs for required goods and services to achieve maximum value for money• Assist and make recommendations on future development in line with company objectives• Manage and oversee services such as, maintenance, landscape, cleaning, waste & recycle disposal and monitor performance issues as needed• Manage schedules and availability of staff and ensure proper coverage for all services are performed properly daily• Planning best allocation and utilization of space and resources• Respond appropriately to emergencies or urgent issues as they arise.• Recommend changes to policies, procedures, and ensure compliance of operational shortterm and long-term goals with overall corporate objectives.• Responsible for maintaining good working relationships and promoting good public relations with the Owners, Vendors and Local Officials.• Prepare annual maintenance schedules for amenities.• Performs general facility maintenance, to include plumbing, electrical, carpentry, painting, electronics and concrete work.• Ensures a highly efficient safety program, with emphasis on awareness, discipline, and compliance. Overall safety program to conform to OSHA standards, and other safety venues as deemed appropriate.
Additional Duties & Responsibilities• Practice and adhere to FirstService Residential Global Service Standards.• Conduct business at all times with the highest standards of personal, professional and ethical conduct.• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. • Ensure all safety precautions are followed while performing the work.• Follow all policies and Standard Operating Procedures as instructed by Management.• Perform any range of special projects, tasks and other related duties as assigned.
Supervisory Responsibility On-site staff, if applicable.
Education & Experience• High school diploma or equivalent required.• Minimum 4+ years' experience as Supervisor/Manager in maintenance of facilities; engineering or other technical background from university or vocational school a plus• Demonstrated technical expertise in facility management with thorough knowledge
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.• Must be able to operate all tolls and equipment related to maintenance• Excellent organizational skills and project management• Exceptional communication and interpersonal skills.• Advanced written communication skills. • Advanced Microsoft Office skills.• Knowledge of basic accounting/budgeting procedures.• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner• Ability to conceptualize, plan and organize multiple programs and assignments effectively.• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.• Skill in developing and maintaining good working relationships.
Tools & Equipment
Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.• Must be able to sit and stand for extended periods of time.• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.• Must have finger dexterity for typing/using a keyboard.• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas. • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.• Capable of working extended hours, to include evenings, weekends and holidays as necessary.• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.