University of California
Practice Support Specialist- Reproductive Medicine
University of California, San Diego, California, United States, 92189
UCSD Layoff from Career Appointment : Apply by 10/25/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.Special Selection Applicants : Apply by 11/06/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.This position will be located at our Reproductive Endocrinology and Fertility Clinic in La Jolla.DESCRIPTION
Under the supervision of the Clinic Manager is responsible for customer service, registration, appointment scheduling and insurance verification. Receives patients into the clinic/ check in / registration / financial assistance / scheduling / building and editing of provider templates, check out patients. Answers multiple telephone lines with accuracy and clarity with emphasis placed on quality Customer Service.Adheres to the established scheduling protocols and telephone scripting and behavioral standards. Interviews customer via telephone to obtain demographic and financial information necessary to secure patient account. Completes registration for new or previously registered patients, timely and accurately. Registers bulk accounts as needed. Verifies insurance eligibility for outpatient services on all Third-Party Payers. Provides authorization support as needed. Utilizes various automated eligibility systems to obtain basic eligibility information.Communicates clearly and effectively with patient/clinic staff when services are deemed unauthorized. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Collects co-pays etc. Researches and responds to patient basic billing inquiries, assists with resolution of minor billing problems. Refers patient to appropriate agency/resource for financial assistance. Refers patient to alternate source of healthcare when appropriate. Maintains workstation in an organized manner as outlines by management to facilitate efficient and effective retrieval of information. Reads and adheres to policy changes within Registration and Scheduling. Attends and actively participates in staff meetings, sharing information and ideas with co-workers to maintain and environment conducive to learning and supports cohesive team atmosphere. Performs other related duties as assigned.This position will oversee daily scheduling of appointments, review and attachment of referrals, confirmation of authorizations, communication with patients in person, by phone, and through our Epic EMR. Daily maintenance of the lobby appearance, office supplies, and break room materials will be managed by this position. Prompt attention to detail, familiarity with Epic template management, and comfort with outlook, Excel, and Microsoft Teams are requested. Understanding of benefits, patient insurance coverage and out of pockets responsibilities is extremely beneficial to this position.MINIMUM QUALIFICATIONS
Three (3) years of related experience.Imaging or OB/GYN experienceTrained on EPIC or other comparable system.Knowledge of third-party payors including federal, state and private health plans.Experience with patient check-in and cash handling.Experience updating Registration.Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met. Possess demonstrated computer skills and be able to work between multiple systems during calls.Possess excellent customer service skills.PREFERRED QUALIFICATIONS
Three (3) years of experience with Insurance Verification and Benefit Verification.Provider Template Experience.Experience with Infertility or cash (self) pay patients.Bilingual: English/Spanish.SPECIAL CONDITIONS
Must be able to work various hours and locations based on business needs.Employment is subject to a criminal background check and pre-employment physical.Pay Transparency ActAnnual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)Hourly Equivalent: $26.18 - $32.54Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Under the supervision of the Clinic Manager is responsible for customer service, registration, appointment scheduling and insurance verification. Receives patients into the clinic/ check in / registration / financial assistance / scheduling / building and editing of provider templates, check out patients. Answers multiple telephone lines with accuracy and clarity with emphasis placed on quality Customer Service.Adheres to the established scheduling protocols and telephone scripting and behavioral standards. Interviews customer via telephone to obtain demographic and financial information necessary to secure patient account. Completes registration for new or previously registered patients, timely and accurately. Registers bulk accounts as needed. Verifies insurance eligibility for outpatient services on all Third-Party Payers. Provides authorization support as needed. Utilizes various automated eligibility systems to obtain basic eligibility information.Communicates clearly and effectively with patient/clinic staff when services are deemed unauthorized. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Collects co-pays etc. Researches and responds to patient basic billing inquiries, assists with resolution of minor billing problems. Refers patient to appropriate agency/resource for financial assistance. Refers patient to alternate source of healthcare when appropriate. Maintains workstation in an organized manner as outlines by management to facilitate efficient and effective retrieval of information. Reads and adheres to policy changes within Registration and Scheduling. Attends and actively participates in staff meetings, sharing information and ideas with co-workers to maintain and environment conducive to learning and supports cohesive team atmosphere. Performs other related duties as assigned.This position will oversee daily scheduling of appointments, review and attachment of referrals, confirmation of authorizations, communication with patients in person, by phone, and through our Epic EMR. Daily maintenance of the lobby appearance, office supplies, and break room materials will be managed by this position. Prompt attention to detail, familiarity with Epic template management, and comfort with outlook, Excel, and Microsoft Teams are requested. Understanding of benefits, patient insurance coverage and out of pockets responsibilities is extremely beneficial to this position.MINIMUM QUALIFICATIONS
Three (3) years of related experience.Imaging or OB/GYN experienceTrained on EPIC or other comparable system.Knowledge of third-party payors including federal, state and private health plans.Experience with patient check-in and cash handling.Experience updating Registration.Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met. Possess demonstrated computer skills and be able to work between multiple systems during calls.Possess excellent customer service skills.PREFERRED QUALIFICATIONS
Three (3) years of experience with Insurance Verification and Benefit Verification.Provider Template Experience.Experience with Infertility or cash (self) pay patients.Bilingual: English/Spanish.SPECIAL CONDITIONS
Must be able to work various hours and locations based on business needs.Employment is subject to a criminal background check and pre-employment physical.Pay Transparency ActAnnual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)Hourly Equivalent: $26.18 - $32.54Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).