CDW
SMIT Field System Admin II - Onsite - Washington, DC
CDW, Washington, District of Columbia, us, 20022
DescriptionBring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.Job Description
Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas.This role will support the SMIT Program under our subcontract with Leidos Corporation. The SMIT Program is a multi-year program expected to run at least September 2028. The Field System Administrator (FSA) provides support to the Program Team as well as fulfills the role of FSA. The FSA is accountable for establishing and maintaining team best practices while advocating successful process adoption throughout the organization under the overall guidance of the Regional Field Manager, Program Manager and Deputy Program Manager. The FSA will be efficient in the day-to-day operations as well as mentor, train and support other team members of their team as required. They will be assigned an Area of Responsibility (AOR), with a primary Navy Facility designated by the Sr Field Manager and the Program Office. This facility will serve as their office where there are expected to report daily.
This role does not have the ability to work remotely or work from home.Key Areas of ResponsibilityProvide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:
InstallationConfigurationTestingTroubleshooting (onsite and via phone)Repair
Proactively manage Service Tickets and update service-related activities in a timely mannerLead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations across the assigned Area of Responsibility (AOR)Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations outside the AORServe as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical mattersInterpret clients' needs and work toward resolutionResponsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely mannerConsult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventoryClearly communicate service offerings and performance expectations to leadershipProvide copies of all relevant information from any Third-Party supplier agreements, when necessaryAdvise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.Work with vendors, client, and CDW leadership to develop strategyManage to metrics to ensure SLA complianceMaintain customer relationshipsMaintain partner relationshipsMaintain vendor relationshipsLead and facilitate the development of common practicesOther responsibilities required for the success of the programThis role may require travel 25% of the time outside the assigned AOR.QualificationsRequired QualificationsActive DOD Secret Clearance (must have prior to hire company sponsored)Security+ Certification (must have prior to hire company sponsored)High School Diploma or equivalent3+ years of experience working with an OEM or Third-Party provider of printer repair servicesIntermediate understanding of the appropriate physical hardwareAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlinesSolid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audienceAbility to understand, remember, and communicate routine, factual informationAbility to compose materials such as detailed reports, work-related manualsPreferred Qualifications5+ years of experience working with an OEM or Third-Party provider of printer repair servicesPrinter Certifications (HP, Xerox)Technical certifications associated to the chosen professional trackITILA+ or Network+Bachelor’s degree or equivalent experienceComprehensive knowledge of print service offeringsExperience with Adobe creative suiteProficient in Microsoft Access and SQLCompTIA PDI CertificationIT Print Certifications (HP Preferred or Xerox)Bachelor's Degree in IT related fieldWho we are:CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.What you can expect from us: Culture, coworkers, careers.CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran statusBenefits overview: https://cdw.benefit-info.com/
Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas.This role will support the SMIT Program under our subcontract with Leidos Corporation. The SMIT Program is a multi-year program expected to run at least September 2028. The Field System Administrator (FSA) provides support to the Program Team as well as fulfills the role of FSA. The FSA is accountable for establishing and maintaining team best practices while advocating successful process adoption throughout the organization under the overall guidance of the Regional Field Manager, Program Manager and Deputy Program Manager. The FSA will be efficient in the day-to-day operations as well as mentor, train and support other team members of their team as required. They will be assigned an Area of Responsibility (AOR), with a primary Navy Facility designated by the Sr Field Manager and the Program Office. This facility will serve as their office where there are expected to report daily.
This role does not have the ability to work remotely or work from home.Key Areas of ResponsibilityProvide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:
InstallationConfigurationTestingTroubleshooting (onsite and via phone)Repair
Proactively manage Service Tickets and update service-related activities in a timely mannerLead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations across the assigned Area of Responsibility (AOR)Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations outside the AORServe as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical mattersInterpret clients' needs and work toward resolutionResponsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely mannerConsult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventoryClearly communicate service offerings and performance expectations to leadershipProvide copies of all relevant information from any Third-Party supplier agreements, when necessaryAdvise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.Work with vendors, client, and CDW leadership to develop strategyManage to metrics to ensure SLA complianceMaintain customer relationshipsMaintain partner relationshipsMaintain vendor relationshipsLead and facilitate the development of common practicesOther responsibilities required for the success of the programThis role may require travel 25% of the time outside the assigned AOR.QualificationsRequired QualificationsActive DOD Secret Clearance (must have prior to hire company sponsored)Security+ Certification (must have prior to hire company sponsored)High School Diploma or equivalent3+ years of experience working with an OEM or Third-Party provider of printer repair servicesIntermediate understanding of the appropriate physical hardwareAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlinesSolid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audienceAbility to understand, remember, and communicate routine, factual informationAbility to compose materials such as detailed reports, work-related manualsPreferred Qualifications5+ years of experience working with an OEM or Third-Party provider of printer repair servicesPrinter Certifications (HP, Xerox)Technical certifications associated to the chosen professional trackITILA+ or Network+Bachelor’s degree or equivalent experienceComprehensive knowledge of print service offeringsExperience with Adobe creative suiteProficient in Microsoft Access and SQLCompTIA PDI CertificationIT Print Certifications (HP Preferred or Xerox)Bachelor's Degree in IT related fieldWho we are:CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.What you can expect from us: Culture, coworkers, careers.CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran statusBenefits overview: https://cdw.benefit-info.com/