Senior Business Analyst - CRM

Senior Business Analyst, CRM Hartford, CT Senior Business Analysts bridge the gap between business and IT by being able to communicate effectively with all stakeholders. The Senior Business Analyst will be responsible for supporting a product or multiple products within Middle Markets Delivery Team and her/his core responsibilities include eliciting and documenting both business, functional, non-functional and technical requirements, supporting quality assurance testing and UAT, and triaging incoming issues, defects, and enhancement requests. Senior Business Analysts will also provide senior level support of projects that impact the application(s) s/he supports. DISCOVER your opportunity What will your essential responsibilities include? Collect, challenge, facilitate and document business requirements/features in an agile environment. Validate the overall IT solution to ensure alignment to business requirements, review requirements and/or specifications with the development and test teams. Extensive experience working in an Agile environment including creation and management of user stories. Extensive experience working on Salesforce Service Cloud environment. Outstanding experience in Insurance CRM platform preferred. Experience working with senior stakeholders reviewing product epics/user stories and getting sign offs in a timely manner. Provide adequate technical and functional support on triage and resolution of any defects/control issues within Middle Markets. Should play the techno functional SME in support of Middle Market implementation. Extensive working knowledge on Policy Admin systems supporting Insurance P&C products Responsible for assisting with project vision through product delivery by maintaining requirements traceability. Perform deliverable reviews and manage measurement of deliverable quality. Work with the business users to facilitate user demos, testing, sign offs following the standard Agile process Collaborate with Transformation & Change Delivery process resources to ensure requirements and solution fit into the process flow and do not create gaps and/or breakages. Help identify how requirements can help make the process more efficient. Participate in daily scrums with technical teams and work in a Global environment. The Senior Business Analyst reports to the Release train Engineer CRM.