Chimes
Director Of Quality Assurance - DC
Chimes, Baltimore, Maryland, United States, 21276
Compensation:
$145,000-$160,000
Essential Functions:
Assess and correct customer issues and complaints relating to quality, productivity and performanceAssess, analyze, and improve all aspects of quality control functions of the contractsInitiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)Supervises corporate quality assurance staffCoordinate technical and performance training for staff, site managers and quality assurance personnel to ensure high productivity and integrity of Quality programs and SOPsCreate quality plans for QA personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSsPerform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirementsOversee and maintain a quality control training programDevelop and analyze statistical data to determine standards and to establish quality of serviceDevelop improvement plans and procedures to ensure return to quality activitiesFollow-up on quality corrective action issues and trainingReviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality PerformanceAs required, represent the organization in dealing with the government, Source America and other public and private organizations, individuals, and the public as needed/requiredPrepare or supervise the preparation of a wide range of reportsComply with and ensure staff compliance with all building and security requirementsEnsure a high level of internal and external customer service and customer satisfactionSecondary Functions:
Communicate regularly with QC personnel to determine opportunities for improvement and plansAssist Contract Administrators and Project Managers in solving quality issuesCreate and maintain written quality policies, procedures, and protocolsCollaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality proceduresMaintain a file of inspection reports and corrective actions as well as other required recordsReview proposal development and integration activitiesRecord and manage special project issues and escalate when necessaryAssume other duties, responsibilities and special projects as required*Duties, responsibilities, and tasks may change at any time with or without notice
Other requirements:
Valid driver’s license from state of residence and ability to driveEducation:
Knowledge of green cleaning principles and CIMS certification requirementsKnowledge of electronic tracking systemsKnowledge of regulatory standards, custodial standards, and Total Facility ManagementExperience:
Ten plus years of experience at management levelDemonstrated skills in contract development and agency administrationDemonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applicationsDemonstrated ability and knowledge of quality control and process improvement proceduresWhat’s in it for you?
Total Rewards (For Full-Time Employees = >30 hours/week):
Medical, Dental, and Vision InsuranceFlexible Spending AccountsLife InsuranceDisability InsurancePaid Time Off403(b) with Company MatchTransportation SubsidyEmployee Recognition ProgramsReferral Bonus opportunitiesAnd More!
Want to learn more?
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:
https://chimes.org/Careers.
#cpr911
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$145,000-$160,000
Essential Functions:
Assess and correct customer issues and complaints relating to quality, productivity and performanceAssess, analyze, and improve all aspects of quality control functions of the contractsInitiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)Supervises corporate quality assurance staffCoordinate technical and performance training for staff, site managers and quality assurance personnel to ensure high productivity and integrity of Quality programs and SOPsCreate quality plans for QA personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSsPerform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirementsOversee and maintain a quality control training programDevelop and analyze statistical data to determine standards and to establish quality of serviceDevelop improvement plans and procedures to ensure return to quality activitiesFollow-up on quality corrective action issues and trainingReviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality PerformanceAs required, represent the organization in dealing with the government, Source America and other public and private organizations, individuals, and the public as needed/requiredPrepare or supervise the preparation of a wide range of reportsComply with and ensure staff compliance with all building and security requirementsEnsure a high level of internal and external customer service and customer satisfactionSecondary Functions:
Communicate regularly with QC personnel to determine opportunities for improvement and plansAssist Contract Administrators and Project Managers in solving quality issuesCreate and maintain written quality policies, procedures, and protocolsCollaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality proceduresMaintain a file of inspection reports and corrective actions as well as other required recordsReview proposal development and integration activitiesRecord and manage special project issues and escalate when necessaryAssume other duties, responsibilities and special projects as required*Duties, responsibilities, and tasks may change at any time with or without notice
Other requirements:
Valid driver’s license from state of residence and ability to driveEducation:
Knowledge of green cleaning principles and CIMS certification requirementsKnowledge of electronic tracking systemsKnowledge of regulatory standards, custodial standards, and Total Facility ManagementExperience:
Ten plus years of experience at management levelDemonstrated skills in contract development and agency administrationDemonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applicationsDemonstrated ability and knowledge of quality control and process improvement proceduresWhat’s in it for you?
Total Rewards (For Full-Time Employees = >30 hours/week):
Medical, Dental, and Vision InsuranceFlexible Spending AccountsLife InsuranceDisability InsurancePaid Time Off403(b) with Company MatchTransportation SubsidyEmployee Recognition ProgramsReferral Bonus opportunitiesAnd More!
Want to learn more?
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:
https://chimes.org/Careers.
#cpr911
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)