Quality Assurance Manager

Job Description GENERAL DUTIES & RESPONSIBILITIES * Establishes and implements quality assurance and compliance processes for IT. * Works closely with IT leaders to develop/implement overall quality maturity roadmap and plan for each IT functional area. * Establishes internal IT service quality control standards, policies and procedures. * Develops, publishes and implements software quality assurance plans. * Consults with development, testing and production teams to develop, publish and implement software quality assurance plans. * Reviews progress toward software quality assurance plans regularly with IT leadership, technical teams and internal customers to make modifications as necessary. * Establishes internal IT service quality control standards, policies and procedures. * Monitors, evaluates, manages and executes audit processes to ensure compliance. * Coordinates and facilitates quality assurance activities across projects with project managers. * Provides guidance and subject matter expertise to IT teams on quality assurance methodologies and processes and educates them on their responsibilities/accountabilities to achieve on-time and quality deliverables. * Makes recommendations and directs improvements to the software development lifecycle process. * Documents non-compliance to policies, processes and standards and assists in resolution. * Analyzes and identifies trends in IT performance metrics. * Designs, monitors and analyzes performance metrics program for quality improvement initiatives. * Conducts audits and analyzes findings to develop appropriate corrective action recommendations. * Provides training on established processes and policies. * Other related duties assigned as needed. EDUCATION REQUIREMENTS A Bachelor's degree in computer science, information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES * Broad knowledge of FIS products and services, business practices and processes * In-depth knowledge of financial services industry practices, regulations and processes * In-depth knowledge of one or more end-to-end systems lifecycle development methodologies * Advanced proficiency in at least one appropriate quality management and improvement methodology, e.g., Total Quality Management (TQM), Six Sigma, Software Engineering Institute - Capability Maturity Model (SEI-CMM) * Proficiency in quality management methods, tools and technologies * Proficiency in project management * Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors * Excellent training/presentation skills to educate the organization on new or updated processes * Willingness to shares relevant technical, process and/or industry knowledge and expertise to other resources * Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills * Ability to persuade and influence others on the best approach to take * Is resourceful and proactive in gathering information and sharing ideas FIS JOB LEVEL DESCRIPTION Expert role. Acknowledged software quality assurance method, tool, and process subject matter expert (SME) and authority within organization and/or company. Provides strategic direction, guidance, and integrated solutions to enterprise-wide and/or segment-wide quality engineering initiatives. Works on projects and issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors junior technical staff. Typically requires twelve or more years IT and business experience with at least six years in quality assurance and three or more years of a