Manager 1, Retail to Business Account Executive

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.**Job Summary**Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary:The Retail-to-Business Sales Manager leads, coaches, and manages a team of Retail-to-Business Account Executives (R2BAEs). This role focuses on helping R2BAEs drive Comcast Business solutions, including Internet, Data, Video, Voice, and Mobile services, to small-to-medium business customers. The Retail-to-Business Sales Manager ensures the achievement of sales goals and business objectives through strategic leadership, collaboration with retail stores, and creating an environment of growth and success within the team and assigned retail stores.**Job Description****Core Responsibilities:**Maintains expertise on Company's products/services to effectively manage team sales of Comcast Ethernet, Internet, Voice and TV services to small-to-medium business customers.Ensures competence and continuity of qualified Retail-to-Business Account Executives through optimum selection, training and development, appraisal and motivation techniques.Collaborate with retail leadership to develop and implement performance plans, strategies, and initiatives that align business and retail objectives, ensuring both teams work together to meet shared sales goals and maximize overall success.Work closely with Xfinity Retail employees to ensure effective collaboration between retail and business teams. Train and mentor retail employees to recognize and refer potential business customers to your AEs. Monitor store and R2BAE performance to ensure CBM (Comcast Business Mobile) line and SMB sales targets are consistently met.Develop, plan, and execute sales strategies and promotional activities in alignment with business goals. Ensure the team achieves revenue and sales objectives through field prospecting, in-store engagement, and door-to-door outreach to targeted businesses.Monitors employee performance and counsels and advises to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy.Prepares, analyzes and maintains records of individual and group sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers through experience with processing and analyzing of data.Designs, implements and manages overall territory management strategy to ensure territory coverage and resource allocation. Coordinates efforts with other internal teams and groups to ensure effectiveness and efficiency. Possesses excellent written and oral communications, interpersonal skills and planning and organizational skills.Develops and implements best practices that contribute to improved performance and overall success through leading by example and modeling the Comcast Credo, Touchstones and Promise.Coaches, develops, appraises, and motivates individual R2BAEs and Xfinity Store representatives to achieve and exceed assigned objectives. Educates sales professionals in sales planning tactics to support their small to medium business success by assuring compliance with organizational training requirements.Address and resolve internal and external customer issues and concerns promptly. Ensure a high level of customer satisfaction and loyalty.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.**Employees at all levels are expected to:**+ Understand our Operating Principles; make them the guidelines for how you do your job.+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.+ Win as a team - make big things happen by working together and being open to new ideas.+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.+ Drive results and growth.+ Respect and promote inclusion & diversity.+ Do what's right for each other, our customers, investors and our communities.**Disclaimer:**+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.**Skills:**Product Sales; Business Sales; Mobile SalesBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.**Education**Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.**Relevant Work Experience**5-7 Years**Job Family Group:** Sales