Sandia Resort & Casino
SALES FLOOR COORD-BM TRAVEL CT
Sandia Resort & Casino, Albuquerque, New Mexico, United States, 87101
Position Summary
Under the supervision of the Sandia Fuel Manager. Direct overall supervision of sales team members. Coordinates work schedules, opening and closing duties, customer service, training, motivation, and enforcing policy and procedures.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities Greets customers cordially and professionally. Assists Gift Shop and Smoke Shop Coordinators with the development and training of sales team members. Customer relations; assistance and interaction with customers. Coordination of all sales and customer inquiries. Promotes interaction with customers to educate and create positive sales. Coordinates with Sandia Fuel Manager to develop/maintain point of sale training, maintaining policy and procedures of handling customer transactions. Coordinates with accounting for assistance with problems associated with daily reports, sales drawer, cash over/short, and data entry verification, inventory verification. Coordinates with purchasing; develops/maintains product information that is necessary for effective sales presentation, display and merchandising of products. Inventories all orders when they are delivered. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. Additional Responsibilities
Performs additional duties when requested. Key Performance Indicators
This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.
Knowledge, Skills, and Abilities
Organizational skills to handle multiple projects simultaneously, and consistently meet deadlines, in a fast-paced business environment. Ability to analyze and solve problems; understands and follows specific instruction policy and procedures. Excellent public relations skills. Pleasant and outgoing with the ability to deal professionally and effectively with both guests and team members. Ability to create an environment of teamwork. Pleasant telephone etiquette and excellent communication skills. Knowledge and experience of office/shop equipment. Ability to create and maintain a clean and organized workspace. Must be technologically proficient. Requirements:
Education and Experience
Required:
High School Diploma, GED Certification or equivalent. Five (5) years retail experience. Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening. Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Climbing
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Crawling
Moving about on hands and knees or hands and feet.
Crouching
Bending the body downward and forward by bending leg and spine.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:
Work normally performed indoors. Work is performed on weekdays and weekends. Work occasionally at trade shows and evenings. Work requires normal dexterity while walking, climbing stairs, standing, sitting, bending, squatting, and lifting.
Under the supervision of the Sandia Fuel Manager. Direct overall supervision of sales team members. Coordinates work schedules, opening and closing duties, customer service, training, motivation, and enforcing policy and procedures.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities Greets customers cordially and professionally. Assists Gift Shop and Smoke Shop Coordinators with the development and training of sales team members. Customer relations; assistance and interaction with customers. Coordination of all sales and customer inquiries. Promotes interaction with customers to educate and create positive sales. Coordinates with Sandia Fuel Manager to develop/maintain point of sale training, maintaining policy and procedures of handling customer transactions. Coordinates with accounting for assistance with problems associated with daily reports, sales drawer, cash over/short, and data entry verification, inventory verification. Coordinates with purchasing; develops/maintains product information that is necessary for effective sales presentation, display and merchandising of products. Inventories all orders when they are delivered. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. Additional Responsibilities
Performs additional duties when requested. Key Performance Indicators
This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.
Knowledge, Skills, and Abilities
Organizational skills to handle multiple projects simultaneously, and consistently meet deadlines, in a fast-paced business environment. Ability to analyze and solve problems; understands and follows specific instruction policy and procedures. Excellent public relations skills. Pleasant and outgoing with the ability to deal professionally and effectively with both guests and team members. Ability to create an environment of teamwork. Pleasant telephone etiquette and excellent communication skills. Knowledge and experience of office/shop equipment. Ability to create and maintain a clean and organized workspace. Must be technologically proficient. Requirements:
Education and Experience
Required:
High School Diploma, GED Certification or equivalent. Five (5) years retail experience. Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening. Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Climbing
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Crawling
Moving about on hands and knees or hands and feet.
Crouching
Bending the body downward and forward by bending leg and spine.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:
Work normally performed indoors. Work is performed on weekdays and weekends. Work occasionally at trade shows and evenings. Work requires normal dexterity while walking, climbing stairs, standing, sitting, bending, squatting, and lifting.