TPG Hotels Resorts and Marinas
Guest Service Manager
TPG Hotels Resorts and Marinas, Meredith, New Hampshire, us, 03253
Mill Falls at the Lake has an immediate opening for an exceptional Guest Service Manager position.
Become Part of the TPG Hotels, Resorts & Marina Team......
TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
Mill Falls at the Lake operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times and hours worked in a week.
Essential Duties and Responsibilities include:
Guest Satisfaction - Managing front desk agents in compliance with policies, standards and hotel regulation. Manage staff schedules to ensure adequate coverage while managing the department budget. Train and motivate associates to have positive and effective guest relation skills.
Skills and Abilities:
Knowledge of front desk service, hospitality, business, and basic accounting principles and practices. Possess organizational skills that result in accurate, timely, and thorough work. Ability to manage daily operations and resolve operational problems effectively and efficiently. Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
Ability to compile facts and figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions.
Possess strong listening, verbal, and written communication skills with professionalism and confidentiality. Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. Remain positive, and resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.
Skills Required:
The Company may consider an equivalent combination of acceptable education and experience, providing the knowledge, skills, and abilities cited below.
Education and Experience:
High school education plus schooling in hospitality management, business, or related experience is preferred or two or more years of related experience-familiarity with hospitality industry practices. Knowledge of Infor and Delphi is a plus.
Benefits:
Full benefits package included for full-time employees!Health, Dental and Vision InsurancesDisability InsurancesSupplemental Life InsurancesIdentity Theft ProtectionFlexible Spending Accounts401(k) Retirement PlanPaid Time Off, Vacation and HolidaysAMAZING HOTEL DISCOUNTS to any property in the TPG portfolioand MUCH MORE
EEO/VET/DISABLED
Become Part of the TPG Hotels, Resorts & Marina Team......
TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
Mill Falls at the Lake operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times and hours worked in a week.
Essential Duties and Responsibilities include:
Guest Satisfaction - Managing front desk agents in compliance with policies, standards and hotel regulation. Manage staff schedules to ensure adequate coverage while managing the department budget. Train and motivate associates to have positive and effective guest relation skills.
Skills and Abilities:
Knowledge of front desk service, hospitality, business, and basic accounting principles and practices. Possess organizational skills that result in accurate, timely, and thorough work. Ability to manage daily operations and resolve operational problems effectively and efficiently. Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
Ability to compile facts and figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions.
Possess strong listening, verbal, and written communication skills with professionalism and confidentiality. Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. Remain positive, and resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.
Skills Required:
The Company may consider an equivalent combination of acceptable education and experience, providing the knowledge, skills, and abilities cited below.
Education and Experience:
High school education plus schooling in hospitality management, business, or related experience is preferred or two or more years of related experience-familiarity with hospitality industry practices. Knowledge of Infor and Delphi is a plus.
Benefits:
Full benefits package included for full-time employees!Health, Dental and Vision InsurancesDisability InsurancesSupplemental Life InsurancesIdentity Theft ProtectionFlexible Spending Accounts401(k) Retirement PlanPaid Time Off, Vacation and HolidaysAMAZING HOTEL DISCOUNTS to any property in the TPG portfolioand MUCH MORE
EEO/VET/DISABLED