Dow Jones
Supervisor, Collections
Dow Jones, Princeton, New Jersey, us, 08543
Job Description:
About Our Organization:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role
The Global Finance Operations (GFO) team is an organization established within Dow Jones to support the global finance operations of News Corp and Dow Jones. GFO provides value by developing and delivering a suite of business solutions and support services that are valued by our internal and external customers. GFO delivers services by leveraging a global delivery model, operational transparency and metrics, leveraging global best practices, and a service-oriented process improvement culture.
The vision of GFO is to continue to be recognized as a world-class global business services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers.
GFO strives to be a champion in developing a continuous improvement culture that other parts of the organization recognize and seek out for business support. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GFO. We are looking for individuals who can enhance our team with their knowledge, skills, innovation, collaboration and "can do" attitude.
You will be based in our Princeton, NJ office supporting our US-based PIB collections team reporting to the Global Collections Manager.
You Will:
Provide leadership and oversight for the US based PIB collections team supporting daily operational issues.
Handle all direct reports' scheduling, attendance, and time off requests to guarantee proper coverage is maintained.
Meet defined departmental and individual goals along with assigned month end reporting deadlines and activity metrics.
Complete timely and appropriate review of account activity.
Approve refund requests and other accounting entries up to assigned authority levels.
Assist staff with complex issues to help drive timely resolution.
Conduct regular phone and email contact with assigned customers to build customer relationships and to ensure timely payment of invoices.
Coach and mentor staff in a professional manner to foster and promote teamwork and ensure they are meeting goals.
Continue to review and challenge departmental policies and processes to align with industry standards
Act in compliance with our goals, policies and procedures as they pertain to collection activity, and specified Cash Collections goals and objectives.
Communicate with the Sales Department on past due accounts at specified intervals and be a liaison between both departments.
Establish and maintain effective and cooperative working relationships with internal customers within and outside of the department and company Support management in implementing new processes, improvements and systems.
You Have:
3-5 years of B2B collections experience in a global organization.
At least 3 years of supervisor/people management experience (preferred).
Previous experience working with stakeholders across the organization.
Strong interpersonal skills and are a team player.
Proven ability to perform successfully in a fast-paced changing environment.
Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Excellent communication skills; verbal and written and excellent phone etiquette.
History of proactive problem solving and proven results.
SAP, Billing and AR experience (is a plus).
Proficiency in Microsoft Office and Google Suite products.
Customer invoice portal experience (Ariba, Coupa etc.)
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits
#LI-Hybrid
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Finance
Job Category: Finance
Union Status:
Non-Union role
Pay Range: $70,000 - $85,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 43368
About Our Organization:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role
The Global Finance Operations (GFO) team is an organization established within Dow Jones to support the global finance operations of News Corp and Dow Jones. GFO provides value by developing and delivering a suite of business solutions and support services that are valued by our internal and external customers. GFO delivers services by leveraging a global delivery model, operational transparency and metrics, leveraging global best practices, and a service-oriented process improvement culture.
The vision of GFO is to continue to be recognized as a world-class global business services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers.
GFO strives to be a champion in developing a continuous improvement culture that other parts of the organization recognize and seek out for business support. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GFO. We are looking for individuals who can enhance our team with their knowledge, skills, innovation, collaboration and "can do" attitude.
You will be based in our Princeton, NJ office supporting our US-based PIB collections team reporting to the Global Collections Manager.
You Will:
Provide leadership and oversight for the US based PIB collections team supporting daily operational issues.
Handle all direct reports' scheduling, attendance, and time off requests to guarantee proper coverage is maintained.
Meet defined departmental and individual goals along with assigned month end reporting deadlines and activity metrics.
Complete timely and appropriate review of account activity.
Approve refund requests and other accounting entries up to assigned authority levels.
Assist staff with complex issues to help drive timely resolution.
Conduct regular phone and email contact with assigned customers to build customer relationships and to ensure timely payment of invoices.
Coach and mentor staff in a professional manner to foster and promote teamwork and ensure they are meeting goals.
Continue to review and challenge departmental policies and processes to align with industry standards
Act in compliance with our goals, policies and procedures as they pertain to collection activity, and specified Cash Collections goals and objectives.
Communicate with the Sales Department on past due accounts at specified intervals and be a liaison between both departments.
Establish and maintain effective and cooperative working relationships with internal customers within and outside of the department and company Support management in implementing new processes, improvements and systems.
You Have:
3-5 years of B2B collections experience in a global organization.
At least 3 years of supervisor/people management experience (preferred).
Previous experience working with stakeholders across the organization.
Strong interpersonal skills and are a team player.
Proven ability to perform successfully in a fast-paced changing environment.
Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Excellent communication skills; verbal and written and excellent phone etiquette.
History of proactive problem solving and proven results.
SAP, Billing and AR experience (is a plus).
Proficiency in Microsoft Office and Google Suite products.
Customer invoice portal experience (Ariba, Coupa etc.)
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits
#LI-Hybrid
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Finance
Job Category: Finance
Union Status:
Non-Union role
Pay Range: $70,000 - $85,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 43368