Account Manager

Job Type Full-timeDescriptionFilter Service Inc. (FSI) is a leading Master Distributor of filtration-related products, catering to a diverse range of industries, including HVAC, Dust and Liquid, Paint Booth, Compressed Air, and Oil/Gas Filtration. In addition to our extensive product offerings, FSI is known for its exceptional Commercial and Industrial Air Filter Change-Out Services, with a remarkable track record of changing over 2200 filters per day at more than 4000 accounts. Our clients include both large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings.Our vision for 2024 is ambitious as we strive to support revenue growth of $41 million. At FSI, we prioritize alignment with corporate goals and emphasize activities that contribute to and bolster customer revenue growth. What sets us apart is our commitment to providing an unmatched customer experience, setting us apart as a frontrunner in the filtration industry nationwide.FSI takes pride in our distinctive position in the market, thanks to a strong differentiation statement that underscores our commitment to setting new standards in the industry. We are keen on employing individuals with exceptional communication skills, both written and verbal, as we believe that effective communication is the key to our success. We place a high value on personal growth, recognizing that it directly correlates with superior performance. Our top performers consistently exhibit integrity and a deep-seated passion for customer satisfaction, teamwork, and an unwavering commitment to continuous improvement.SUMMARYOur Account Manager position is based in our Des Plaines headquarters and are the primary contact for existing customers. Account Managers work closely with Territory Sales Managers (outside sales) and Sr. Account Managers to maximize customer growth through strategic and personal customer experiences. Account Managers are the "heartbeat" of FSI handling 500 pluscustomer relationships and up to $2,200,000 in revenue. This position will be responsible for driving customer orders, upselling and working with the sales team to achieve revenue goals.RESPONSIBILITIESServe as the main point of contact in all matters related to client concerns and needsBuild and strengthen client relationships to achieve long-term partnerships Maintain and grow existing customer revenueReceive purchase orders on timeSupport outside sales in customer acquisition and Sales FunnelRegularly follow up on quotes and maintain high customer touch frequencyUpsell and provide alternate quotes or solutions.Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularlyDevelop a thorough understanding of our products and service offerings to better upsell and cross-sell to clientsQUALIFICATIONS2 or 4-year degree preferred in related field or relevant work experience1-2 Years of Customer Service and/or dispatch experienceKnowledge of customer service principles and practicesProficiency with common customer success and customer relationship management software, such as Salesforce or NetSuiteProficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, etcExcellent communication skills (verbal and written)Initiative, stress tolerance, and a strong will to succeedAbility to Multitask and excellent organizational skills Salary Description $50,000 - $60,000 10% Bonus