Hennessy Auto Group
Service BDC Agent
Hennessy Auto Group, Roswell, Georgia, United States, 30076
The Business Development Consultant (BDC) contacts all leads from multiple sources to set service appointments and follows up with customers to ensure an excellent customer experience. This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.
What you'll do:
Manage a high volume of customer inquiries by phone, email, text and chat.Respond to Internet Lead Service Requests.Ensure quality customer service through professionalism and timely responses.Serve as liaison between customers and the service department.Assist in generating daily reports and logs as requested by managementAssist in generating daily reports and logs as requested by management.t and accurate..Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.Follow up with "No Show" Customers.Confirm daily appointments.Follow up with all service customers to ensure they are happy with their service experience.Meet daily guidelines given in regards to set appointments, shows, and outbound calls.Contact customer based on current marketing incentives and recommended services for vehicles.All other duties as assigned.Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
Accountability - We take ownership of our words, actions, results, and commitments.Teamwork - We are better when we work together.Kindness - We show compassion and care for others.Grit - We have the heart and determination to see it through.Integrity - We are trustworthy, honest, and do what's right.Curiosity - We ask questions to seek understanding.Requirements
What we expect:
Maintain a valid Georgia driver's license with an acceptable driving recordSubmit to a background and drug screenAbility to build rapport with clients with a friendly but professional demeanorExcellent phone, organization, written and oral skillsProficient with Microsoft Word, Excel and outlookMotivated and a positive attitudeCall Center Experience preferredDealership Experience preferred
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
What you'll do:
Manage a high volume of customer inquiries by phone, email, text and chat.Respond to Internet Lead Service Requests.Ensure quality customer service through professionalism and timely responses.Serve as liaison between customers and the service department.Assist in generating daily reports and logs as requested by managementAssist in generating daily reports and logs as requested by management.t and accurate..Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.Follow up with "No Show" Customers.Confirm daily appointments.Follow up with all service customers to ensure they are happy with their service experience.Meet daily guidelines given in regards to set appointments, shows, and outbound calls.Contact customer based on current marketing incentives and recommended services for vehicles.All other duties as assigned.Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
Accountability - We take ownership of our words, actions, results, and commitments.Teamwork - We are better when we work together.Kindness - We show compassion and care for others.Grit - We have the heart and determination to see it through.Integrity - We are trustworthy, honest, and do what's right.Curiosity - We ask questions to seek understanding.Requirements
What we expect:
Maintain a valid Georgia driver's license with an acceptable driving recordSubmit to a background and drug screenAbility to build rapport with clients with a friendly but professional demeanorExcellent phone, organization, written and oral skillsProficient with Microsoft Word, Excel and outlookMotivated and a positive attitudeCall Center Experience preferredDealership Experience preferred
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.